Baldrige Excellence International: Brunei Darussalam

Brunei Excellence Resources

Mission: Accelerate the overall rate of organizational improvement beyond the capabilities of today's continuous improvement and Business Excellence approaches.

 

I am grateful to the Brunei Government especially the Prime Minister's Office MSD (Management Services Department) for sponsoring my enjoyable work in Brunei. The honor of working with the government departments will always be remembered and appreciated by me. Enjoy the photos and the excellence tools and resources below.  Paul Steel

Brunei Prime Minister Office Brunei Prime Minister Office Permanent Secratary - Paul Steel

Baldrige Self-Assessment and Application Development Workshop with Brunei Prime Minister Office consultants - also shown, Permanent Director and Senior Leaders - March 2010

International excellence tools and resources from the most experienced source

The Baldrige, EFQM, Australian, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel

Baldrige Excellence Tools

(Available for the Business, Nonprofit - Public Sector, Education and Health Care Criteria in most cases)

Integrated Criteria Response Templates - ensures correct input for a valid assessment while maintaining total integration - no consultant can do as well - used by dozens of national Baldrige Award recipients - costs less than an hour with a Baldrige consultant - plus for a limited time choose any best practice process model for free

The Baldrige Model - see the Baldrige Framework in terms of its key systems and processes and learn how to use them to achieve breakthrough improvement

Total Integrated Excellence System - achieving unsurpassed excellence is easy and rapid - unless you are paradigm plagued

Baldrige Best Practice Process Models - the 'Gold Standard' of excellence pursuers - watch out for imitators with websites that don't identify who they are

Baldrige Winners' Application Summaries - Read the winners' answers to the Criteria questions - includes contact information

Baldrige Case Studies - over 50 models of how to respond to the Criteria - used to train the Baldrige Examiners

INTEGRATED Baldrige Criteria - the alternative is more difficult to understand and use for some - all versions

1988 Baldrige Criteria - The original Baldrige Criteria that changed how the world assesses excellence - thanks Curt

Scoring Guidelines - 2010 Integrated versions - improvements are highlighted word-for-word: Health Care - Business, Public Sector and Nonprofit

Baldrige Core Values - Business, Health Care, Education, Public Sector and Other Nonprofit - the pillars of excellence and the only integrated versions anywhere

Guide to a Well-Written Baldrige Application - make your first draft your final draft

Site Visit Preparation Guide - avoid the mistakes and ensure everyone is ready and prepared

Internal Award Program Startup and Administration Guide - don't let a good idea become a bad experience

Baldrige Performance Comparison Metrics - Compare your metrics to thousands used by excellent organizations

Baldrige Glossary - get the same definitions the Examiners use when they assess - totally integrated - green, no paper

Baldrige Store - where excellence is always on sale

Make Baldrige application writing easy with the Integrated Criteria Response Templates

 Brunei River Cruise - Paul Steel

Sailing the Brunei River in search of the endangered Proboscis monkeys.

Baldrige Excellence Consulting Services

(Available for the Business, Nonprofit - Public Sector, Education and Health Care Criteria in most cases)

Training: Most experienced Baldrige trainer - I have trained thousands more people in Self-Assessment than the Baldrige Award Program since 1988 using the same 3-day format and the same materials as Baldrige. CEUs, certification, and graduate university credit offered.
Application Development: Make your first draft your final draft using my experience, integrated Criteria Response Templates, and Baldrige Best Practice Process Models. Finish in about two weeks and not several months.
Assessment: Diligence, objectivity, an actionable feedback report, and unsurpassed experience since year one of the Baldrige Award Program. I have assessed more than 20 national Baldrige Criteria-based award winners since 2007 - no one else comes close. Breakthrough: If you use the interview assessment approach, there is no writing and the information captured can be used to generate the final draft of your application saving you months of painful writing.
Site Visit Preparation: Preparation guidance and simulation (mock site visit) - A Baldrige site visit should be a positive and fun experience for your organization. Knowing in advance what questions they will ask, what documentation they will request, who they will talk to, and where they will go is the key to success.
Going Beyond Baldrige: Baldrige Award winners only score about 600 out of 1,000 possible points. Scoring significantly above 800 is easier, faster and much less costly than continuously improving to 600 when you implement a Total Baldrige Integrated Excellence System. It is readily adaptable to all types of public sector, healthcare, education, and private sector organizations. Preserve your culture and everything that works in your existing processes. Only change the process steps that are not needed or not capable of delivering excellent performance. See illustration below or call 1 425 444-4386.

Baldrige Training

 Thousands more people trained in Self-Assessment than the Baldrige Award Program

Certification, CEUs, and university graduate credit available - Click to learn more;              Download Baldrige Self-Assessment Workshop Brochure

UiTM - Malaysian Prime Minister Quality Award

Paul Steel invited after training to hold Malaysian Prime Minister's Quality Award at UiTM (Universiti Teknologi Mara) in Shah Alam, Malaysia with Malaysian Ceremonial Kings Photos - 2009

 090720 UiTM INKA Faculty

 Educational Leadership Excellence presentation delivered by Paul Steel in Shah Alam, Malaysia at UiTM (Universiti Teknologi Mara) - July 2009

Paul Steel chairing International Health Care Conference in Kuala Lumpur with national health care Quality Leaders from ISQua, ASQua, APHM, Taiwan, Hong Kong, Singapore, Malaysia, Canada, Australia, United States, and India - July 2009

A special 'terima kasih' for Mr. Mohd Razali (MPC Deputy Director in 2009 photo on right above) for sponsoring me with MPC, MAMPU, and others since we met during my first visit to Malaysia.

2010 Baldrige Criteria

These are the only truly INTEGRATED versions of the Baldrige Criteria available anywhere New Download BUSINESS-NONPROFIT-PUBLIC SECTOR VERSION or DOWNLOAD Health Care VERSION

Baldrige Framework - Business Nonprofit The 2010 Business, Public Sector and other Nonprofit Criteria are now in an easier to understand and totally integrated format - Download BUSINESS-NONPROFIT-PUBLIC SECTOR VERSION

Baldrige Health Care Framework The 2010 Health Care Criteria are now in an easier to understand and totally integrated format - DOWNLOAD Health Care VERSION

Want your own free copies of the totally integrated versions of the Baldrige Criteria for Performance Excellence? New DOWNLOAD BUSINESS - NONPROFIT VERSION or DOWNLOAD HC VERSION

 

The Baldrige Model

The graphic below depicts the Baldrige Model in terms of its key processes and systems.

Total Integrated Baldrige Excellence System

Baldrige Excellence Model

Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you or visit with you.

Other Brunei and Malaysian Business, Public Sector, Health Care, and Education Seminar and Symposium Events

Baldrige Self-Assessment Workshop - 1

Baldrige Self-Assessment Workshop with Health Care, Private Sector, Public Sector, Education and Health Care delegates - September 2009

090211 KL Public Sector Excellence Seminar - Paul Steel

Achieving World-Class Public Sector Excellence Seminars - February 2009 - Kuala Lumpur

   090213 KL Education Excellence Seminar - Paul Steel

Achieving World-Class Education Excellence Seminar - February 2009 Kuala Lumpur

080221 Baldrige Health Care Seminar - Kuala Lumpur

  'Achieving Health Care Excellence' Seminars for Asian health care leaders - Kuala Lumpur, Malaysia - more than 60 hospital CEOs/Directors attended the two seminars

061122 Telecom Malaysia Baldrige Self-Assessment Training

Telekom Malaysia Self-Assessment Training Class conducted by Paul Steel at TM Multimedia College - Kuala Lumpur

061130 Malaysian Prime Minister Quality Award Judges Training - Paul Steel

Paul Steel with Judges for Malaysia Prime Minister's Quality Award after conducting MPC Judging Process Training

060605 Malaysian Prime Minister Planning Group - Paul Steel

Paul Steel with MAMPU (including Minister and staff) conducting 2-Day Strategic Planning and Award Review Session - Kuala Lumpur

060609 Enhancing Competiveness Conference Keynote Talk - Paul Steel

MPC 'Enhancing Competitiveness' Conference, Paul Steel, Keynote Speaker with Singapore Quality Award and Malaysian Prime Minister's Award Winners

060608 Malaysia Prime Minister Assessor Training - Paul Steel

Malaysian Prime Minister's Quality Award Training (MPC) of National Assessors and Paul Steel

 

Baldrige International

 Enjoy the photos from organizations in some of the more than 30 countries that have invited me to contribute to their pursuit of excellence

Baldrige Excellence international - work and photo links

Asia

Middle East

Europe

Latin America

Australasia

Brunei

Bahrain

   

Australia

China

Jordan

Belgium

Costa Rica

New Zealand

India

Kuwait

Denmark

Puerto Rico

Indonesia

Qatar

Germany

North America

Japan

Saudi Arabia

Ireland

Canada

Malaysia

Dubai - United Arab Emirates

Italy

South America

United States

Philippines

 

Netherlands

Brasil / Brazil

 

Singapore

Eurasia

United Kingdom

Chile

AFRICA

Taiwan

Iran

Nigeria

Thailand

 

Mauritius

 

Serving organizations serious about achieving and/or sustaining unsurpassed excellence.

 

INTEGRATED CRITERIA

CRITERIA RESPONSE TEMPLATES

BALDRIGE TOOLS & RESOURCES

BALDRIGE INTERNATIONAL

SEMINARS, WORKSHOPS

Paul Steel 2008Paul Steel - longest serving member of Baldrige Board of Examiners. 2010 Senior Examiner trained. EFQM experienced and a management systems consultant. Assessed 22 national award winners since 2007

President, Total Quality Inc
Phone US: +1 425 444 4386; Dubai/Middle East: +971 5042 3744;

UK: +44 7924 433593; Singapore: +65 9892 2441; Kuala Lumpur: +6012 6368 924

Email:   ToQual@Gmail.com

 TRAINING

CONSULTING

SITE VISIT PREPARATION

ASSESSMENT

EDUCATION FOCUS

GAP ANALYSIS

HEALTH CARE FOCUS

COMPARISON METRICS

CASE STUDIES

APPLICATION DEVELOPMENT

WINNERS' APPLICATIONS

SOFTWARE

INTEGRATED EXCELLENCE SYSTEMS

BEST PRACTICE PROCESS MODELS

BALDRIGE  STORE

I am pleased to announce my reappointment as Lead Judge/Assessor for the International Asia Pacific Quality Award (IAPQA).  Paul Steel