Introducing the newly released ARTICULATED
Criteria with one-click links to all Baldrige terms. Previous versions
have been downloaded thousands of times daily worldwide for the simple
reason that understanding and ease of use are improved.
The 2011 Baldrige Criteria . . . with and without the changes highlighted
MISSION:
Accelerate the overall rate of organizational improvement and cost reduction
beyond the capabilities of continuous improvement and Business Excellence
approaches.
TOTAL EXCELLENCE NAVIGATOR -
everything your organization needs to become the best
The Baldrige, EFQM, Australian, Singapore and other
national excellence Criteria have opened up the world to me and have allowed me
to enjoy visiting and learning about many cultures. Working with many of the
best organizations in these great places has allowed me to learn how much about
how they have achieved world-class excellence. This webpage celebrates these
wonderful experiences with photos and more importantly shares what I have
learned from assessing hundreds of organizations in more than 30 countries for
over 20 years and also from working with quality gurus
Dr. W. Edwards Deming and
Dr.
Armand (Val) Feigenbaum for seven years. Paul Steel
My 29th work visit to South America was very special and I thank Jorge
Roman for arranging for the invitation
Paul Steel
presentation at 2010 Chile Calidad "Excellence and Competitiveness" Conference
A new and better approach to the old Baldrige Framework
Total Integrated Baldrige Excellence System
Each process in the Total Baldrige Integrated
Excellence System is actually a core process that has been
updated using knowledge gained from hundreds of assessments of public and
private sector and health care and education Criteria users worldwide. These
core processes are the 'best of the best'. However, the
best processes in the world are useless unless you and your colleagues can
accept and implement them. I have 30 years of experience in facilitating
implementation of processes and systems while preserving the culture and
special needs of various sizes and types of organizations. It is much easier
to do than most people think. The key to success is to replace the core of
your existing processes which are not capable of best-in-class performance
with a best practice core processes. This allows you to preserve
everything that works well, everything important to your success, your
culture, and everything you are already the expert in.
The core process approach enables organizations to
accelerate their overall rate of improvement beyond today's continuous
improvement and Business Excellence approaches.
Replacing incapable core processes with highly
capable ones causes a shift in your improvement rate from gradual to
breakthrough. I can do this for you for any process or system in the graphic
or I can teach you how to do it. Please contact me and I will be pleased to
discuss this with you and/or visit with you.
Guest lecture on "Excellence and Competitiveness"
at University of Chile Business School of Economics (November 2010)
Mayor of Santiago endorses Baldrige Criteria for
Performance Excellence - he personally uses the Chilean version to manage
government
Jorge Roman shown with
Paul Steel
at Baldrige Examiner Training in Gaithersburg, MD
Having served as a Baldrige Senior Examiner in
three decades, I enthusiastically welcome the opportunity to contribute my
Baldrige Award and other quality awards experience to your organization's
success as I have done for organizations in many countries throughout the world
and on more than 245 international
training and consulting assignments including:
Summary of
Paul Steel
International Consulting Experience
Region:
Asia
Europe
Middle East
Latin and South America
Australasia
North America
Consulting Days:
530+
320+
270+
460+
335+
2,040+
Serving organizations serious about accelerating their
rate of organizational improvement and cost reduction.
I am pleased to announce
my reappointment as Lead Judge/Examiner for the Asia Pacific Quality
Organization (APQO). In this role I review applications from the winners of most
Asian national quality awards. Paul Steel
Chile excellence resources and tools from the most experienced source
. . . Paul Steel
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