Excellence India
Baldrige and EFQM excellence tools and resources for India from the most experienced source
Firstly, I need to thank the people of Tata who first invited me to India in 2002 and to several who have continued to use my services. Special thanks goes to Mr. Jaggu Jaganathan of Tata TCS (in photo below) who provided outstanding hospitality as head of TQMS. One memory that will endure is willingness of Tata to allow 12 of its best TQMS assessors to work with me with Telkom Indonesia.
Tata TQMS Self-Assessment Training in Pune and Tata CEOs: 'Global Insight into Business Excellence Practices' Seminar - Mumbai
The Baldrige, EFQM, Australian, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel
Dr. Geeta Bharadwaj, Executive Director of IMC Ramkrishna Bajaj National Quality Award Trust with Dr. Harry Hertz, Dr. Curt Reimann at 2009 Baldrige Examiner Training
Mission: Provide excellence tools and services capable of accelerating the overall organizational improvement rate beyond the capabilities of today's continuous improvement and Business Excellence approaches.
Baldrige Excellence Tools
(Available for the Business, Nonprofit - Public Sector, Education and Health Care Criteria in most cases)
Introducing: OrgProfiler. The Organizational Profile (OP) is the basis for all Baldrige assessments. It is a set of "What" questions designed to capture the key attributes of your organization and to guide the assessors by informing them who you are, what you do, and what is important to your success. Everything else in the application needs to be compatible and integrated with it. OrgProfiler ensures that you completely and correctly input the necessary information which automatically integrates to all key topics. Many organizations pay consultants tens of thousands of dollars to help them write their OP. OrgProfiler costs only $95 and there is no consultant who can outperform it.
Click to order OrgProfiler online or call 425 957-1921 to order and have it shipped via email. Visa and MasterCard orders ship immediately upon receipt of payment. Bonus: A Free upgrade to the 2011 - 2012 OrgProfiler is included. For more information, visit: Application Development.
→ Thousands more people trained in Self-Assessment than the Baldrige Award Program!
Certification, CEUs, and university graduate credit available - Click to learn more; Download Baldrige Self-Assessment Workshop Brochure
→ Make Baldrige application writing easy with: Integrated Criteria Response Templates
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INDIAN ORGANIZATIONS: Global Indian International School where I serve as Centre for Excellence Director and Aditya Birla (Thai Acrylic Fibre)
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Baldrige Excellence Consulting Services (Available for the Business, Nonprofit - Public Sector, Education and Health Care Criteria in most cases) |
Sister Flaviano of Carmel Junior College (Jamshedpur) - World-Class IAPQA Education Winner with Paul Steel IAPQA Lead Assessor
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Tata Steel Thailand - Self-Assessment and Application Development Workshop
What big changes are in the new 2011 - 2012 Baldrige Criteria?
Will the Criteria become more 'entrepreneurial' in nature?
Will the number of Results Items in Category 7 be reduced from 6 to 4?
Will all the 'What' questions be relocated to the Organizational Profile? Will the Organizational Profile questions be linked to the Criteria to improve understanding consistency?
Will the Customer Focus and Workforce Focus Categories be rewritten to remove the perceived redundancies?
Will the confusion related to 'work processes' and 'work systems' be effectively addressed?
Do we really need two similar Items in Category 6?
Will a relationship hierarchy be established among the terms: 'data', 'information', and 'knowledge'?
Will we see a 'Manufacturing' version of the Criteria to bring the original loyalists back into the fold?
The 2009 - 2010 Criteria have more words than the original 1988 Criteria and more than double the words when you include the explanatory notes. The highly regarded Singapore Criteria are Baldrige-based but have deleted more than 3,000 words. Maybe it is time to downsize?
Check back soon for the answers? Or, email ToQual@gmail.com now to request the 2011 - 2012 Criteria be sent to you as soon as they become available.
2010 Baldrige Criteria
These are the only truly INTEGRATED versions of the Baldrige Criteria available anywhere New Download BUSINESS-NONPROFIT-PUBLIC SECTOR VERSION or DOWNLOAD Health Care VERSION
The 2010 Business, Public Sector and other Nonprofit Criteria are now in an
easier to understand
and
totally integrated format -
Download BUSINESS-NONPROFIT-PUBLIC SECTOR VERSION
The
2010 Health Care Criteria are now in an easier
to understand and totally
integrated format
-
DOWNLOAD Health Care VERSION
Want your own free copies of the totally integrated versions of the Baldrige Criteria for Performance Excellence? New DOWNLOAD BUSINESS - NONPROFIT VERSION or DOWNLOAD HC VERSION
Ajit Singh Balhotra - Deputy Director General India National Productivity Center
The graphic below depicts the Baldrige Model in terms of its key processes and systems.
Total Integrated Baldrige Excellence System
Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.
Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you or visit with you.
Enjoy the photos from organizations in some of the more than 30 countries that have invited me to contribute to their pursuit of excellence
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Baldrige Excellence international - work and photo links |
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Asia |
Middle East |
Europe |
Latin America |
Australasia |
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Jordan |
Belgium |
Costa Rica |
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Germany |
North America |
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Ireland |
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South America |
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Netherlands |
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Eurasia |
AFRICA |
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Nigeria |
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Mauritius |
Serving organizations serious about achieving and/or sustaining unsurpassed excellence.
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President,
Total
Quality Inc UK: +44 7924 433593; Singapore: +65 9892 2441; Kuala Lumpur: +6012 6368 924 Email: ToQual@Gmail.com |
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I am pleased to announce my reappointment as Lead Judge/Assessor for the International Asia Pacific Quality Award (IAPQA). Paul Steel
