Baldrige International Excellence Resources: Indonesia

Simply stated, I believe the popularity and value of my assessments, training and consulting is due to the effective sharing of what I have learned from assessing several of the world's best organizations. I have assessed twelve national and international excellence award winners (Baldrige and EFQM) since 2007 - far more than anyone else. More than the valuable knowledge I gain from this insight, I enable participants to actually use what they learn when they return to their organization. I do this by demonstrating the tools they need and train them using simulated exercises. This includes demonstrating the best process management technology I developed and providing this technology at no extra charge. This tool guides any organization step-by-step to achieving world-class excellence.

I am grateful to the Indonesian Government especially the Ministry of State-Owned Companies (BUMN), Ministry of Manpower (Private and Government (public) agencies), APO (Asian Productivity Organization), the Indonesian Quality Award Foundation (IQA), and private organizations such as PT TELKOM Indonesia for sponsoring my enjoyable and memorable work every year since 2001 throughout the many islands in the wonderful country of Indonesia. The special honor of working with the government, TELKOM and the many national Indonesian Quality Award Examiners will always be greatly appreciated. Paul Steel

Achieving Leadership Excellence to Improve Competitiveness and Sustain and Grow Profitability by Paul Steel at FEB BUMN Conference - Speech congratulations extended by PT TELKOM CEO - Jakarta, Indonesia - 18 June 2009

Visiting Professor Paul Steel delivering Graduate School Lectures on Achieving World-Class Excellences at Universitas Pelita Harapan - Jakarta, Indonesia (July 2008)

Achieving World-Class Education Excellence - 25 July 2008 Lecture by Paul Steel at Universitas Pelita Harapan (main undergraduate campus - Tangerang, Banten)

"Sharing From Expert" Symposium led by Paul Steel - 2007 (Jakarta, Indonesia) - sponsored by FEB BUMN

"Reinventing Indonesia Through Excellence" address given by Paul Steel to State-Owned Companies CEOs at First Indonesian Quality Award Ceremony - Bali

Don't settle for only certification CEUs when you can also receive graduate credit towards a university degree from my Baldrige training.

2009 Schedule: Baldrige and EFQM excellence training, seminars, conferences, workshops, presentations, lectures and speeches

Note: Most Sessions Include my Total Integrated Management System Best Processes Software and Training in How to Use It.

• Singapore - Achieving Leadership Excellence - Keynote speaker - 6 January 2009 - sponsored by SQI and SPA (SPRING) Singapore

• Bahrain - Achieving World Class Educational Excellence Using the EFQM and Baldrige Best Practices Workshop - Sponsor: Bahrain Polytechnic 14-15 January 2009

• Kuala Lumpur, Malaysia - Achieving World-Class Public Sector Excellence Seminar- 10-11 February 2009 (JW Marriott, KL)

• Kuala Lumpur, Malaysia - Achieving World-Class Education Excellence Seminar - 12-13 February (JW Marriott, KL)

• Singapore - Educational Institution Assessment Practices Sharing Session - 4 March 2009 - sponsored by Singapore Ministry of Education (MOE)

• Bangkok, Thailand - Launch of PTT World-Class Excellence Project - Bangkok - 6 March 2009 - sponsored by PTT Thailand

• Bangkok, Thailand - Ministry of Finance Achieving Public Sector Excellence Presentation and Forum - Bangkok - 6 March 2009 - sponsored by Thailand Ministry of Finance (MOF)

• Bangkok, Thailand - Ministry PTT of Finance Achieving Public Sector Excellence Presentation and Forum - Bangkok - 6 March 2009 - sponsored by Thailand MO

• Singapore - International Center of Educational Excellence Launch - 11 May 2009 - sponsored by Global Indian International School

• Dubai UAE - Achieving World-Class Education Excellence Workshop - 26-28 May 2009 - sponsored by IBN - Brochure

• Jakarta, Indonesia - Business Excellence Conference Sharing On Excellence Presentation - 18 June 2009 - sponsored by FEB BUMN - Indonesian Quality Award (IQA)

• Kuala Lumpur, Malaysia - Leadership Excellence for Health Care presentation by Paul Steel 21 July 2009 (Kuala Lumpur Convention Center) - sponsored by International Society for Quality in Health Care (ISQua), Asian Society for Quality in Health Care (ASQua), and APHM (Association of Private Hospitals of Malaysia)

• Kuala Lumpur, Malaysia - Malcolm Baldrige for Health Care Workshop with Kathy Harris of Mercy Hospital and Paul Steel 23 July 2009 (Kuala Lumpur Convention Center) - sponsored by International Society for Quality in Health Care (ISQua), Asian Society for Quality in Health Care (ASQua), and APHM (Association of Private Hospitals of Malaysia)

• Kuala Lumpur, Malaysia - Achieving World-Class Public Sector Excellence Seminar- 13-14 August 2009 - sponsored by IBN International (JW Marriott, KL)

• Taipei, Taiwan - Achieving World Class Health Care Excellence Using the Baldrige Health Care Criteria - August (TBD) 2009 - sponsored by Landis Institute

• Penang, Malaysia - Achieving World-Class Education Excellence Seminar - (TBD) 2009 - sponsored by Universiti Utara Malaysia

• Kuala Lumpur, Malaysia - Baldrige Self-Assessment Training - 11-13 September 2009 - sponsored by IBN International (JW Marriott, KL)

• Santiago, Chile - Achieving National Excellence - September (Tentative) - sponsored by ChileCalidad

• Mexico City, Mexico - International Excellence Achievement Progress - 7-9 October 2009 - sponsored by IAPQO

• Jeddah, Saudi Arabia - Achieving World Class Educational Excellence Using the EFQM and Baldrige Best Practices Workshop - Sponsor: King Abdulaziz University - 11-14 October 2009

• Bahrain - Transitioning from Benchmarking to an Integrated System of Best Practice Processes - Bahrain - sponsored by Global Benchmarking Network - 27-28 October 2009 (dates tentative)

• Shanghai, China - The Evolution of Management System Excellence - sponsored by the Shanghai Academy for Quality and the International Academy for Quality - 5 November

• Bahrain - Baldrige for Education Public Seminar - sponsored by  Bahrain Quality Assurance Authority for Education and Training - 2009 (dates tentative)

• Abu Dhabi, UAE - Baldrige Excellence Program - sponsored by Abu Dhabi University Institute for Executive Development dates TBD

• Singapore - Addressing Global Business Excellence Challenges - 3-4 November (tentative) - sponsored by SPRING Singapore

• Dubai UAE - Organizational Excellence Seminars - November - December 2009 - in affiliation with Dubai School of Government

• Tehran, Iran - Achieving World-Class Excellence in a Challenging Global Economy - Sponsored by United Nations Industrial Development Organization (UNIDO) and Iranian Ministry of Industry and Mines - 23-24 November

• Vietnam - Vietnam National Quality Award Assessors Training - sponsored by VNQA - Hanoi and Nha Trang City - dates TBD

Sample Seminar Brochures: Health Care Seminar - Education Excellence Seminar - Business Excellence Seminar - Public Sector Excellence Seminar - Systems Management Seminar

Baldrige Excellence Tools

The Baldrige resource tools below are used by thousands of organizations worldwide daily. Over 50,000 HyperLinks connect you immediately to tools that help you to excel using the Baldrige Criteria:

Baldrige GLOSSARY HD and REFERENCE GUIDE:   GLOSSARY HD - puts definitions of all key Baldrige terminology a click away making them easy to understand 

4) Baldrige 2009 GLOSSARY HD and REFERENCE GUIDE:   GLOSSARY HD; BAHASA Glossary:   DAFTAR ISTILAH   

Meet Indonesia's NIST Baldrige-Trained Examiners

2009 NIST Baldrige Examiner Training - Dr. Curt Reimann (Father of Baldrige Award) with Pak Winartha

2008 NIST Baldrige Examiner Training - Achwan Effendi (2nd from left), Dr. Curt Reimann (Father of Baldrige Award), Paul Steel (May 2008, Washington, DC). Also shown are Baldrige Foreign Examiners from Singapore, Saudi Arabia and Chile.

    2007 NIST Baldrige Examiner Training: Agus Tato, Dr. Harry Hertz, Ricky Siahaan, and Paul Steel (16 May 2007, Washington, DC)

Dr. Curt Reimann (First Director of the Baldrige National Quality Award) serves as Overseer to Paul Steel's 2008 Saudi Arabia Baldrige site visit team.

Asian Productivity Organization (APO) address ("The Evolution of Excellence") - November 2006 (Kuala Lumpur, Malaysia)

Malaysian and Singapore Quality Award Winners Address - June 2006

Shigeo Takenaka - Asian Productivity Organization (APO) Secretary General and Paul Steel at APO Symposium, November 2006

Special assignment:

Paul Steel (third from right) with Baldrige Site Visit Team in Saudi National Attire - April 2007, Saudi Arabia

The Baldrige Award Criteria have truly expanded internationally as evidenced by these photos of several enjoyable experiences. Please click on the links and photos below to see some of the many interesting people I have worked with and some of the enjoyable events that I have been fortunate to participate in:

Indonesian Baldrige Training: Make sure your organization receives its Baldrige training from a Senior Baldrige Examiner. Only Senior Examiners receive Team Leader training which changes each year.  I have worked hundreds of days in Indonesia since 2000 and enjoyed every minute.

I am very proud that the people and organizations that I have trained and consulted with have progressed to the highest Baldrige levels in Indonesia because they agree with my focus on process excellence. I also enjoy contributing in any way I can to the national program to increase the use of the Baldrige Criteria (MBCfPE) nationwide. Please contact me if you would like to meet to discuss how your organization can benefit from using the Kriteria Baldrige. As a Malcolm Baldrige Senior Examiner, I enthusiastically welcome the opportunity to contribute my Baldrige Award experience and Indonesian experience to your organization's success. See photos of many of the more than 700 Indonesians I have trained across Indonesia since 2001.Click here to see why you want Paul Steel to conduct your Baldrige Training.

Having served as a Baldrige Senior Examiner in three decades, I enthusiastically welcome the opportunity to contribute my Baldrige Award and other quality awards experience to your organization's success as I have done for organizations in many countries throughout the world and on more than 245 international training and consulting assignments including: