Excellence Resources International: Italy

Italy has always been a special place for me to work. I have lived in Milan for 18 months of my life. It was here where I began my consulting career in 1981. The two-year project involved assessing, developing, gaining acceptance, and implementing a Total Quality Management System with Fiat / Alfa Romeo and Pirelli. I worked for Dr. Armand Feigenbaum from whom I learned more than when I worked with Dr. Edwards Deming.

Dr. Curt Reimann (Father of the Baldrige National Quality Award) serves as Overseer to Paul Steel's 2008 international Baldrige site visit team.

Dr. Irene Mia (Milan), Senior Economist, Global Competitiveness Network, World Economic Forum with Paul Steel (November 2006)

I had no idea that my first consulting assignment in Italy would lead to meeting and working with many more enjoyable international experiences with some of the top years as a management consultant globally as you can see in this list:

Please view photos from some other international places where I have enjoyed working or met key people:

You can also see a list of over 1,000 organizations using my services at: TQI Sample Services Users List

Don't settle for only certification CEUs when you can also receive graduate credit towards a university degree from my Baldrige training.

2009 Schedule: Baldrige and EFQM excellence training, seminars, conferences, workshops, presentations, lectures and speeches

Note: Most Sessions Include my Total Integrated Management System Best Processes Software and Training in How to Use It.

• Singapore - Achieving Leadership Excellence - Keynote speaker - 6 January 2009 - sponsored by SQI and SPA (SPRING) Singapore

• Bahrain - Achieving World Class Educational Excellence Using the EFQM and Baldrige Best Practices Workshop - Sponsor: Bahrain Polytechnic 14-15 January 2009

• Kuala Lumpur, Malaysia - Achieving World-Class Public Sector Excellence Seminar- 10-11 February 2009 (JW Marriott, KL)

• Kuala Lumpur, Malaysia - Achieving World-Class Education Excellence Seminar - 12-13 February (JW Marriott, KL)

• Singapore - Educational Institution Assessment Practices Sharing Session - 4 March 2009 - sponsored by Singapore Ministry of Education (MOE)

• Thailand - Launch of PTT World-Class Excellence Project - Bangkok - 6 March 2009 - sponsored by PTT Thailand

• Thailand - Ministry of Finance Achieving Public Sector Excellence Presentation and Forum - Bangkok - 6 March 2009 - sponsored by Thailand MOF

• Thailand - Ministry PTT of Finance Achieving Public Sector Excellence Presentation and Forum - Bangkok - 6 March 2009 - sponsored by Thailand MO

• Singapore - International Center of Educational Excellence Launch - 11 May 2009 - sponsored by Global Indian International School

• Dubai UAE - Achieving World-Class Education Excellence Workshop - 26-28 May 2009 - sponsored by IBN - Brochure and registration

• Jakarta, Indonesia - Business Excellence Conference Sharing On Excellence Presentation - 18 June 2009 - sponsored by FEB BUMN - Indonesian Quality Award (IQA)

• Jeddah, Saudi Arabia - Achieving World Class Educational Excellence Using the EFQM and Baldrige Best Practices Workshop - Sponsor: King Abdulaziz University - 22-25 June 2009

• Philippines - 'Oscars' Application Development Training - Manila - June (TBD) 2009 - sponsored by Lopez Group of Companies/First Philippines Holding Company

• Malaysia - Health Care Excellence presentation and workshop by Paul Steel 21-23 July 2009 (Kuala Lumpur Convention Center) - sponsored by International Society for Quality in Health Care (ISQua), Asian Society for Quality in Health Care (ASQua), and APHM (Association of Private Hospitals of Malaysia)

• Kuala Lumpur, Malaysia - Baldrige Self-Assessment Training - 10-12 August 2009 - sponsored by IBN International (JW Marriott, KL)

• Kuala Lumpur, Malaysia - Achieving World-Class Public Sector Excellence Seminar- 13-14 August 2009 - sponsored by IBN International (JW Marriott, KL)

• Taipei, Taiwan - Achieving World Class Health Care Excellence Using the Baldrige Health Care Criteria - August (TBD) 2009 - sponsored by Landis Institute

• Penang, Malaysia - Achieving World-Class Education Excellence Seminar - (TBD) 2009 - sponsored by Universiti Utara Malaysia

• Santiago, Chile - Achieving National Excellence - September (Tentative) - sponsored by ChileCalidad

• Mexico City, Mexico - International Excellence Achievement Progress - 7-9 October 2009 - sponsored by IAPQO

• Shanghai, China - The Evolution of Management System Excellence - sponsored by the Shanghai Academy for Quality and the International Academy for Quality - 3-5 November

• Bahrain - Transitioning from Benchmarking to an Integrated System of Best Practice Processes - Bahrain - sponsored by Global Benchmarking Network - 27-28 October 2009 (Tentative)

• Singapore - Addressing Global Business Excellence Challenges - 3-5 November - sponsored by SPRING Singapore

• Tehran, Iran - Achieving World-Class Excellence in a Challenging Global Economy - Sponsored by United Nations Industrial Development Organization (UNIDO) and Iranian Ministry of Industry and Mines - 23-24 November

• Vietnam - Vietnam National Quality Award Assessors Training - sponsored by VNQA - Hanoi and Nha Trang City - dates TBD

Sample Seminar Brochures: Health Care Seminar - Education Excellence Seminar - Business Excellence Seminar - Public Sector Excellence Seminar - Systems Management Seminar

Paul Steel's Other Recent Major Seminar and Symposium Links

"Sharing From Expert" Symposium - March 2007 (Jakarta, Indonesia)

Asian Productivity Organization (APO) address ("The Evolution of Excellence") - November 2006 (Kuala Lumpur, Malaysia)

Malaysian and Singapore Quality Award Winners Address - June 2006

Indonesian National CEOs address given by Paul Steel - September 2005

The Baldrige Award Criteria have truly expanded internationally as evidenced by these photos of several enjoyable experiences. Please click on the links and photos below to see some of the many interesting people I have worked with and some of the enjoyable events that I have been fortunate to participate in:

Baldrige Excellence Tools

The Baldrige resource tools below are used by thousands of organizations worldwide daily. Over 50,000 HyperLinks connect you immediately to tools that help you to excel using the Baldrige Criteria:

3) Baldrige GLOSSARY HD and REFERENCE GUIDE:   GLOSSARY HD - puts definitions of all key Baldrige terminology a click away making them easy to understand 

Having served as a Baldrige Senior Examiner in three decades, I enthusiastically welcome the opportunity to contribute my Baldrige Award and other quality awards experience to your organization's success as I have done for organizations in many countries throughout the world and on more than 245 international training and consulting assignments including:

EXCELLENCE RESOURCES

BALDRIGE  STORE

TRAINING

BEST PRACTICE PROCESSES

CRITERIA RESPONSE TEMPLATES

APPLICATION SUPPORT

BALDRIGE INTERNATIONAL

SEMINARS CONFERENCES

INTEGRATED EXCELLENCE SYSTEMS

EXCELLENCE TOOLS

ACTIONABLE CRITERIA

CONSULTING

ASSESSMENT

COMPARISON METRICS

CASE STUDIES

SITE VISIT PREP

BALDRIGE INTEGRATOR

ABOUT US

I am pleased to announce my recent reappointment as Judge/Examiner for the Asia Pacific Quality Organization (APQO). In this role I review applications from the winners of most Asian national quality awards.  Paul Steel