International excellence tools and
resources for Japan from the most experienced source
It does not get any better than being
selected to guide the development of the Asian Productivity
Organization's manual to train the Business Excellence
Consultants in most Asian nations including members from
Japan,
Singapore,
Malaysia,
Philippines, Mongolia,
Thailand,
Fiji, Taiwan,
India,
Cambodia, Vietnam, Sri Lanka, and
Pakistan.
The weather
in Dubai is ideal this time of year. So please join me for
one of the following three Senior Leadership seminars:
A half-day
Leadership Seminar for business
leaders (6 February)
A
one-day Leadership Course for managers and practitioners
(7 February), or
A 2-day
Leadership Workshop for managers and practitioners (8-9
February 2012)
Learn more
about the course agendas and benefits by clicking on this
events announcement
The Baldrige, EFQM, Singapore and other national
excellence Criteria have opened up the world to me and have allowed me to
enjoy visiting and learning about many cultures. Working with many of the
best organizations in these great places has allowed me to learn how much
about how they have achieved world-class excellence. This webpage celebrates
these wonderful experiences with photos and more importantly shares what I
have learned from assessing hundreds of organizations in more than 30
countries for over 20 years and also from working with
Dr. W. Edwards Deming and
Dr. Armand (Val) Feigenbaum for seven years. Paul
Steel
I am deeply indebted to the Asian Productivity Organization (APO) based in Tokyo
and especially Mr. Shigeo Takenaka for expanding my access to all Asian nations
and the organizations within those countries that are serious about achieving
world-class excellence by sponsoring my training, assessment, and consulting
services.
Shigeo Takenaka - Asian Productivity
Organization (APO) Secretary
General and Paul Steel
and other speakers
at APO Symposium
The Baldrige
Award Criteria have truly expanded internationally as evidenced by these photos of
several enjoyable experiences. Please click on the links below to see some of
the many interesting people I have worked with and some of the enjoyable events that I have
been fortunate to
participate in:
Serving as the APO
Tokyo-sponsored International Assessor on Singapore Quality Award teams in 2008
and 2010 has been very enjoyable and fulfilling (2010 team shown above).
Enjoy
the photos from organizations in some of the more than 300 assignments in 30+
countries that have invited me to contribute to their pursuit of excellence
Baldrige Excellence international - work
and photo links
A new and improved approach to the old Baldrige Framework -
from the perspective of its systems and processes
A Total Integrated Excellence System
Each process in the Total Baldrige Integrated Excellence
System is actually a core process that has been updated using
knowledge gained from hundreds of assessments of public and private sector and
health care and education Criteria users worldwide. These core processes
are the 'best of the best'. However, the best processes in the world
are useless unless you and your colleagues can accept and implement them. I have
30 years of experience in facilitating implementation of processes and systems
while preserving the culture and special needs of various sizes and types of
organizations. It is much easier to do than most people think. The key to
success is to replace the core of your existing processes which are not capable
of best-in-class performance with a best practice core processes. This
allows you to preserve everything that works well, everything important to your
success, your culture, and everything you are already the expert in.
Replacing incapable core processes with highly
capable ones causes a shift in your improvement rate from gradual to
breakthrough. I can do this for you for any process or system in the graphic or
I can teach you how to do it. Please contact me and I will be pleased to discuss
this with you or visit with you.
Great news: You can now download an MS
Word version of the Baldrige Criteria
The 2012 Baldrige ARTICULATED Criteria .
. . now approved by more than 20 national quality
award programs
Articulating the Criteria results in
improved understanding and practicality
2012 Baldrige Criteria for Performance
Excellence versions with and without changes highlighted
See the hundreds of the multiple
Criteria requirements that have been deleted from the previous version
I am pleased to announce
my re-appointment as lead Judge/Examiner for the Asia Pacific Quality
Organization (APQO). In this role I review applications from the winners of most
Asian national quality awards. Paul Steel
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