EFQM and Baldrige excellence tools and resources for Qatar from the most experienced source
The weather in Dubai is ideal this time of year. So please join me for one of the following three Senior Leadership seminars:
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A half-day Leadership Seminar for business leaders (6 February)
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A one-day Leadership Course for managers and practitioners (7 February), or
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A 2-day Leadership Workshop for managers and practitioners (8-9 February 2012)
Learn more about the course agendas and benefits by clicking on this events announcement
Great news: You can now download an MS Word version of the Baldrige Criteria
The 2012 Baldrige ARTICULATED Criteria . . . now approved by more than 20 national quality award programs
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Articulating the Criteria results in improved understanding and practicality
2012 Baldrige Criteria for Performance Excellence versions with and without changes highlighted
See the hundreds of the multiple Criteria requirements that have been deleted from the previous version
The EFQM, Baldrige, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with quality gurus Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel
I made 22 working visits the Middle East since 2007 and it has become a second home for me since first working in Bahrain in 2000. Please enjoy these first two photos from Doha and many other special photos and excellence resources below.
Photo: Paul Steel shown during Strategy Planning Visit to Qatar Telecom (Qtel) Headquarters in Doha, Qatar
Paul Steel with two corporate Qatar Petroleum (QP) leaders in Dubai at his EFQM and Baldrige Best Practice Processes Workshop
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2010 MRM Dubai Business Award Jury - HE
A new and improved approach to the old Baldrige Framework - from the perspective of its systems and processes
A Total Integrated Excellence System
Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.
The core process approach enables organizations to accelerate their overall rate of improvement beyond today's continuous improvement and Business Excellence approaches.
Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you and/or visit with you.
Did you know?
NIST-funded research shows that 86
countries have a National Quality / Business Excellence Award.
Enjoy the photos from organizations in some of the more than 30 countries that have invited me to contribute to their pursuit of excellence
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Baldrige Excellence international - work and photo links |
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Asia |
Middle East |
Europe |
Latin America |
Australasia |
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Jordan |
Belgium |
Costa Rica |
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Germany |
North America |
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Ireland |
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South America |
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Netherlands |
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Eurasia |
AFRICA |
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Nigeria |
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Mauritius |
Paul Steel internal quality award project launch visit to Agility Logistics -- Safat, Kuwait
Paul Steel shown at EFQM-Baldrige Best Practice Processes Workshop - Bahrain Polytechnic, 2009
Dr. Harry Hertz (Director of Baldrige Award on right) with the first Baldrige Foreign Examiner from Middle East and Paul Steel at Baldrige Examiner Training
Dr. Curt Reimann (First Director and 'father' of the Baldrige National Quality Award) serves as Overseer to Paul Steel's Saudi Arabian Baldrige site visit team that also included Lori Kirkland and Roy Bauer
Paul Steel with Baldrige Site Visit Team - Saudi Arabia (Western and Saudi national attire)
Paul Steel with Baldrige Site Visit Team in Saudi National Attire - Al Khobar, Saudi Arabia
Paul Steel - Batelco Baldrige Project - Manama, Bahrain
'Criteria for Performance Excellence Symposium' for Middle Eastern business leaders with Dr. Curt Reimann, Lori Kirkland and Paul Steel - Al Khobar, Saudi Arabia
Paul Steel speaking at ISQM-APQO 9th Conference of Quality Managers in Tehran, Iran
Serving organizations serious about accelerating their rate of organizational improvement and cost reduction.
I am pleased to announce my reappointment as Lead Judge/Assessor for the International Asia Pacific Quality Award (IAPQA). Paul Steel