Excellence Singapore

Baldrige and EFQM excellence tools and resources from the most experienced source

I have always enjoyed a warm welcome from friends in Singapore especially those involved with SPRING. The Baldrige Criteria represented an innovative breakthrough when I was honored to be part of launching their use in 1988. However, Singapore has taken that innovation to new levels and is widely admired for their achievements worldwide. I participated in the SPRING Singapore Quality Award (SQA) as an international assessor where I learned much more about Singapore's benchmark use of their prestigious excellence and innovation Criteria. The photos on this page show some of the special events I have had the honor of participating in while in Singapore and also some of the special places.

Darshan Singh (left), SPRING Director Business and Service Excellence and R. Renganathan during my role as International Assessor for the Singapore Quality Award - followed by Systems Management for Organizational Excellence presentation

The Baldrige, EFQM, Australian, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing hundreds of organizations in more than 30 countries for over 20 years and also from working with Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel

Baldrige Excellence Tools

(Available for the Business, Nonprofit - Public Sector, Education and Health Care Criteria in most cases)

Integrated Criteria Response Templates - ensures correct input for a valid assessment while maintaining total integration - no consultant can do as well - used by dozens of national Baldrige Award recipients - costs less than an hour with a Baldrige consultant - plus for a limited time choose any best practice process model for free

The Baldrige Model - see the Baldrige Framework in terms of its key systems and processes and learn how to use them to achieve breakthrough improvement

Total Integrated Excellence System - achieving unsurpassed excellence is easy and rapid - unless you are paradigm plagued

Baldrige Best Practice Process Models - the 'Gold Standard' of excellence pursuers - watch out for imitators with websites that don't identify who they are

Baldrige Winners' Application Summaries - Read the winners' answers to the Criteria questions - includes contact information

Baldrige Case Studies - over 50 models of how to respond to the Criteria - used to train the Baldrige Examiners

INTEGRATED Baldrige Criteria - the alternative is more difficult to understand and use for some - all versions

1988 Baldrige Criteria - The original Baldrige Criteria that changed how the world assesses excellence - thanks Curt

Scoring Guidelines - 2010 Integrated versions - improvements are highlighted word-for-word: Health Care - Business, Public Sector and Nonprofit

Baldrige Core Values - Business, Health Care, Education, Public Sector and Other Nonprofit - the pillars of excellence and the only integrated versions anywhere

Guide to a Well-Written Baldrige Application - make your first draft your final draft

Site Visit Preparation Guide - avoid the mistakes and ensure everyone is ready and prepared

Internal Award Program Startup and Administration Guide - don't let a good idea become a bad experience

Baldrige Performance Comparison Metrics - Compare your metrics to thousands used by excellent organizations

Baldrige Glossary - get the same definitions the Examiners use when they assess - totally integrated - green, no paper

Baldrige Store - where excellence is always on sale

→ Make Baldrige application writing easy with: Integrated Criteria Response Templates

Dr Anju Harry Hertz Curt Reimann Baldrige Training 2008 Baldrige Training - Harry Hertz - Harnek Singh - Paul Steel 2008 Baldrige Foreign Examiners - Hernek Singh - Paul Steel

Singapore's Foreign Baldrige Examiners: Dr. Anju Aditya, East Coast Global Indian School with Dr. Harry Hertz and Dr. Curt Reimann at 2009 Baldrige Examiner Training.

Harnek Singh of STT with Dr. Harry Hertz and Paul Steel at 2008 Baldrige Examiner Training

Harnek Singh with Dr. Curt Reimann ('Father' of Baldrige Award), Foreign Examiners from Singapore, Indonesia, Saudi Arabia, Chile and Paul Steel in 2008

Baldrige Excellence Consulting Services

Training:	Most experienced Baldrige trainer - I have trained thousands more people in Self-Assessment than the Baldrige Award Program since 1988 using the same 3-day format and the same materials as Baldrige. CEUs, certification, and graduate university credit offered.
Application Development:	Make your first draft your final draft using my experience, integrated Criteria Response Templates, and Baldrige Best Practice Process Models. Finish in about two weeks and not several months.
Assessment:	Diligence, objectivity, an actionable feedback report, and unsurpassed experience since year one of the Baldrige Award Program. I have assessed more than 20 national Baldrige Criteria-based award winners since 2007 - no one else comes close. Breakthrough: If you use the interview assessment approach, there is no writing and the information captured can be used to generate the final draft of your application saving you months of painful writing.
Site Visit Preparation:	Preparation guidance and simulation (mock site visit) - A Baldrige site visit should be a positive and fun experience for your organization. Knowing in advance what questions they will ask, what documentation they will request, who they will talk to, and where they will go is the key to success.
Going Beyond Baldrige:	Baldrige Award winners only score about 600 out of 1,000 possible points. Scoring significantly above 800 is easier, faster and much less costly than continuously improving to 600 when you implement a Total Baldrige Integrated Excellence System. It is readily adaptable to all types of public sector, healthcare, education, and private sector organizations. Preserve your culture and everything that works in your existing processes. Only change the process steps that are not needed or not capable of delivering excellent performance. See illustration below or call 1 425 444-4386.

Ministry of Education Assessors Sharing Session - sponsored by Singapore MOE - followed by a visit to the Night Safari

Baldrige and EFQM excellence training, seminars, conferences, workshops, presentations, lectures and speeches

→ Did you know that I have trained thousands more people in Self-Assessment than the Baldrige Award Program?

Certification, CEUs, and university graduate credit available - Click to learn more

090106 SQI-SPA Singapore Conference Presentation - Paul Steel

The Evolution of Leadership Excellence presentation by Paul Steel at 2009 SPRING SQI - SQA Symposium - Singapore

2010 Baldrige Criteria - Totally Integrated

These are the only truly INTEGRATED versions of the Baldrige Criteria available anywhere - Want your own copy of the Integrated Criteria? Download

The 2010 Business, Public Sector and other Nonprofit Criteria are now in an easier to understand and totally integrated format Download

The 2010 Health Care Criteria are now in an easier to understand and totally integrated format Download HC VERSION

Visit to Global Indian International School Center for Educational World-Class Excellence - thanks to Mr. B. G. Shenoy

The Baldrige Model

The graphic below depicts the Baldrige Model in terms of its key processes and systems.

Total Integrated Baldrige Excellence System

Each process in the Total Baldrige Integrated Excellence System is actually a core process that has been updated using knowledge gained from hundreds of assessments of public and private sector and health care and education Criteria users worldwide. These core processes are the 'best of the best'. However, the best processes in the world are useless unless you and your colleagues can accept and implement them. I have 30 years of experience in facilitating implementation of processes and systems while preserving the culture and special needs of various sizes and types of organizations. It is much easier to do than most people think. The key to success is to replace the core of your existing processes which are not capable of best-in-class performance with a best practice core processes. This allows you to preserve everything that works well, everything important to your success, your culture, and everything you are already the expert in.

Replacing incapable core processes with highly capable ones causes a shift in your improvement rate from gradual to breakthrough. I can do this for you for any process or system in the graphic or I can teach you how to do it. Please contact me and I will be pleased to discuss this with you or visit with you.

090108 Singapore General Hospital - Paul Steel

Visit to Singapore General Hospital with Integrated Quality System leaders including Sharon Tay

Baldrige International

Enjoy the photos from organizations in some of the more than 30 countries that have invited me to contribute to their pursuit of excellence

Baldrige Excellence international - work and photo links

Asia	Middle East	Europe	Latin America	Australasia
Brunei	Bahrain			Australia
China	Jordan	Belgium	Costa Rica	New Zealand
India	Kuwait	Denmark	Puerto Rico
Indonesia	Qatar	Germany		North America
Japan	Saudi Arabia	Ireland		Canada
Malaysia	Dubai - United Arab Emirates	Italy	South America	United States
Philippines		Netherlands	Brasil / Brazil
Singapore	Eurasia	United Kingdom	Chile	AFRICA
Taiwan	Iran			Nigeria
Thailand				Mauritius

Serving organizations serious about achieving and/or sustaining unsurpassed excellence.

INTEGRATED CRITERIA

CRITERIA RESPONSE TEMPLATES

BALDRIGE TOOLS & RESOURCES

BALDRIGE INTERNATIONAL

SEMINARS, WORKSHOPS

Paul Steel - longest serving member of Baldrige Board of Examiners. 2010 Senior Examiner trained. EFQM experienced and a management systems consultant since 1981. Assessed 21 national award winners since 2007

President, Total Quality Inc
Phone US: +1 425 444 4386; Dubai/Middle East: +971 5042 3744;

UK: +44 7924 433593; Singapore: +65 9892 2441; Kuala Lumpur: +6012 6368 924

Email: ToQual@Gmail.com

TRAINING

CONSULTING

SITE VISIT PREPARATION

ASSESSMENT
EDUCATION FOCUS

GAP ANALYSIS

HEALTH CARE FOCUS

COMPARISON METRICS

CASE STUDIES

APPLICATION DEVELOPMENT

WINNERS' APPLICATIONS

SOFTWARE

INTEGRATED EXCELLENCE SYSTEMS

BEST PRACTICE PROCESS MODELS

BALDRIGE STORE

I am pleased to announce my reappointment as Lead Judge/Assessor for the International Asia Pacific Quality Award (IAPQA). Paul Steel

INTEGRATED CRITERIA	CRITERIA RESPONSE TEMPLATES	BALDRIGE TOOLS & RESOURCES	BALDRIGE INTERNATIONAL
SEMINARS, WORKSHOPS	Paul Steel - longest serving member of Baldrige Board of Examiners. 2010 Senior Examiner trained. EFQM experienced and a management systems consultant since 1981. Assessed 21 national award winners since 2007 President, Total Quality Inc Phone US: +1 425 444 4386; Dubai/Middle East: +971 5042 3744; UK: +44 7924 433593; Singapore: +65 9892 2441; Kuala Lumpur: +6012 6368 924 Email: ToQual@Gmail.com		TRAINING
CONSULTING			SITE VISIT PREPARATION
ASSESSMENT			EDUCATION FOCUS
GAP ANALYSIS			HEALTH CARE FOCUS
COMPARISON METRICS			CASE STUDIES
APPLICATION DEVELOPMENT			WINNERS' APPLICATIONS
SOFTWARE	INTEGRATED EXCELLENCE SYSTEMS	BEST PRACTICE PROCESS MODELS	BALDRIGE STORE