Baldrige Excellence International: Singapore

I have always enjoyed a warm welcome from my many friends in Singapore especially those involved in SPRING during my visits there. The Baldrige Criteria represented an innovative breakthrough when I was honored to be part of launching their use in 1988. However, Singapore has taken that innovation to new levels and is widely admired for their achievements worldwide. I recently participated in the SPRING Singapore Quality Award (SQA) as an international assessor where I learned much more about Singapore's benchmark use of their prestigious excellence and innovation Criteria. The photos below show some of the special events I have had the honor of participating in while in Singapore.

Dr. Anju Aditya, Principal, East Coast Global Indian School shown with Dr. Harry Hertz and Dr. Curt Reimann at 2009 Baldrige Examiner Training

Ministry of Education Assessors Sharing Session - 4 March 2009 - sponsored by Singapore MOE - followed by Night Safari

The Evolution of Leadership Excellence presentation by Paul Steel at 2009 SPRING SQI - SQA Symposium - Singapore

January 2009 visit to Global Indian School Center for Educational World-Class Excellence - special thanks to Mr. B. G. Shenoy

Paul Steel shown in January 2009 at Singapore General Hospital with Integrated Quality System leaders including Sharon Tay

Darshan Singh (left), Director Business and Service Excellence SPRING Singapore with Paul Steel and R. Renganathan at SPRING Singapore during my role as International Assessor for the Singapore Quality Award - followed by Systems Management for Organizational Excellence presentation - July 2008

Harnek Singh of STT with Dr. Harry Hertz and Paul Steel at 2008 Baldrige Examiner Training - Harnek Singh was the 2008 Singaporean Baldrige Foreign Examiner.

 Harnek Singh with Dr. Curt Reimann ('Father' of Baldrige Award), Foreign Examiners from Singapore, Indonesia, Saudi Arabia, Chile and Paul Steel at 2008 Baldrige Examiner Training

Photo: Singapore Marina, Skyline and MerLion (symbol of the Lion City) - taken by Paul Steel

Don't settle for only certification CEUs when you can also receive graduate credit towards a university degree from my Baldrige training.

2009 Schedule: Baldrige and EFQM excellence training, seminars, conferences, workshops, presentations, lectures and speeches

Note: Most Sessions Include my Total Integrated Management System Best Processes Software and Training in How to Use It.

• Singapore - Achieving Leadership Excellence - Keynote speaker - 6 January 2009 - sponsored by SQI and SPA (SPRING) Singapore

• Bahrain - Achieving World Class Educational Excellence Using the EFQM and Baldrige Best Practices Workshop - Sponsor: Bahrain Polytechnic 14-15 January 2009

• Kuala Lumpur, Malaysia - Achieving World-Class Public Sector Excellence Seminar- 10-11 February 2009 (JW Marriott, KL)

• Kuala Lumpur, Malaysia - Achieving World-Class Education Excellence Seminar - 12-13 February (JW Marriott, KL)

• Singapore - Educational Institution Assessment Practices Sharing Session - 4 March 2009 - sponsored by Singapore Ministry of Education (MOE)

• Bangkok, Thailand - Launch of PTT World-Class Excellence Project - Bangkok - 6 March 2009 - sponsored by PTT Thailand

• Bangkok, Thailand - Ministry of Finance Achieving Public Sector Excellence Presentation and Forum - Bangkok - 6 March 2009 - sponsored by Thailand Ministry of Finance (MOF)

• Bangkok, Thailand - Ministry PTT of Finance Achieving Public Sector Excellence Presentation and Forum - Bangkok - 6 March 2009 - sponsored by Thailand MO

• Singapore - International Center of Educational Excellence Launch - 11 May 2009 - sponsored by Global Indian International School

• Dubai UAE - Achieving World-Class Education Excellence Workshop - 26-28 May 2009 - sponsored by IBN - Brochure

• Jakarta, Indonesia - Business Excellence Conference Sharing On Excellence Presentation - 18 June 2009 - sponsored by FEB BUMN - Indonesian Quality Award (IQA)

• Kuala Lumpur, Malaysia - Leadership Excellence for Health Care presentation by Paul Steel 21 July 2009 (Kuala Lumpur Convention Center) - sponsored by International Society for Quality in Health Care (ISQua), Asian Society for Quality in Health Care (ASQua), and APHM (Association of Private Hospitals of Malaysia)

• Kuala Lumpur, Malaysia - Malcolm Baldrige for Health Care Workshop with Kathy Harris of Mercy Hospital and Paul Steel 23 July 2009 (Kuala Lumpur Convention Center) - sponsored by International Society for Quality in Health Care (ISQua), Asian Society for Quality in Health Care (ASQua), and APHM (Association of Private Hospitals of Malaysia)

• Kuala Lumpur, Malaysia - Achieving World-Class Public Sector Excellence Seminar- 13-14 August 2009 - sponsored by IBN International (JW Marriott, KL)

• Taipei, Taiwan - Achieving World Class Health Care Excellence Using the Baldrige Health Care Criteria - August (TBD) 2009 - sponsored by Landis Institute

• Penang, Malaysia - Achieving World-Class Education Excellence Seminar - (TBD) 2009 - sponsored by Universiti Utara Malaysia

• Kuala Lumpur, Malaysia - Baldrige Self-Assessment Training - 11-13 September 2009 - sponsored by IBN International (JW Marriott, KL)

• Santiago, Chile - Achieving National Excellence - September (Tentative) - sponsored by ChileCalidad

• Mexico City, Mexico - International Excellence Achievement Progress - 7-9 October 2009 - sponsored by IAPQO

• Jeddah, Saudi Arabia - Achieving World Class Educational Excellence Using the EFQM and Baldrige Best Practices Workshop - Sponsor: King Abdulaziz University - 11-14 October 2009

• Bahrain - Transitioning from Benchmarking to an Integrated System of Best Practice Processes - Bahrain - sponsored by Global Benchmarking Network - 27-28 October 2009 (Tentative)

• Shanghai, China - The Evolution of Management System Excellence - sponsored by the Shanghai Academy for Quality and the International Academy for Quality - 5 November

• Bahrain - Baldrige for Education Public Seminar - sponsored by  Bahrain Quality Assurance Authority for Education and Training - 2009 (dates Tentative)

• Abu Dhabi, UAE - Baldrige Excellence Program - sponsored by Abu Dhabi University Institute for Executive Development dates TBD

• Dubai UAE - Organizational Excellence Seminars - November - December 2009 - in affiliation with Dubai School of Government

• Tehran, Iran - Achieving World-Class Excellence in a Challenging Global Economy - Sponsored by United Nations Industrial Development Organization (UNIDO) and Iranian Ministry of Industry and Mines - 23-24 November

• Vietnam - Vietnam National Quality Award Assessors Training - sponsored by VNQA - Hanoi and Nha Trang City - dates TBD

Sample Seminar Brochures: Health Care Seminar - Education Excellence Seminar - Business Excellence Seminar - Public Sector Excellence Seminar - Systems Management Seminar

Paul Steel (Keynote Speaker) with Kelly Sofian of Singapore Quality Award winner - Phillips

Wong Wai Meng (far right) - SRPING Head International Quality Board Secretary and Paul Steel at APO Symposium
"Sharing From Expert" Symposium led by Paul Steel - Jakarta, Indonesia

Paul Steel (third from right) with Baldrige Site Visit Team in Saudi National Attire - April 2007, Saudi Arabia

Shigeo Takenaka - Asian Productivity Organization (APO) Secretary General and Paul Steel at APO Symposium

Telekom Malaysia Self-Assessment Training Class conducted by Paul Steel - Kuala Lumpur, November 2006

Paul Steel with Judges for Malaysia Prime Minister's Quality Award after conducting Judging Process training

Paul Steel with the Malaysian Prime Minister's Planning Group in Kuala Lumpur, June 2006

Malaysian Prime Minister's Quality Award Training of National Examiners and Paul Steel

Indonesian National Examiner Training with Paul Steel

Indonesian Quality Award Ceremony Speakers Panel with Paul Steel in Bali, Indonesia, September 2005

Baldrige Achieving Excellence Seminar with Key Malaysian Executives and Paul Steel in Kuala Lumpur, Malaysia

Dr. Curt Reimann (First Director of the Baldrige National Quality Award) serves as Overseer to Paul Steel's 2008 international Baldrige site visit team which also included Lori Kirkland and Roy Bauer.

The Baldrige Award Criteria have truly expanded internationally as evidenced by these photos of several enjoyable experiences. Please click on the links and photos below to see some of the many interesting people I have worked with and some of the enjoyable events that I have been fortunate to participate in:

Baldrige Excellence Tools

The Baldrige resource tools below are used by thousands of organizations worldwide daily. Over 50,000 HyperLinks connect you immediately to tools that help you to excel using the Baldrige Criteria:

3) Baldrige GLOSSARY HD and REFERENCE GUIDE:   GLOSSARY HD - puts definitions of all key Baldrige terminology a click away making them easy to understand 

Having served as a Baldrige Senior Examiner in three decades, I enthusiastically welcome the opportunity to contribute my Baldrige Award and other quality awards experience to your organization's success as I have done for organizations in many countries throughout the world and on more than 245 international training and consulting assignments including:

Paul Steel - original 1988 NIST Baldrige National Quality Award Examiner, longest serving active member of NIST Board of Examiners. 2009 NIST Baldrige Senior Examiner trained, EFQM experienced, and a management systems consultant since 1981. Paul has assessed 18 Baldrige and other national and international excellence award winners since 2007 - far more than anyone else. President, Total Quality Inc (see sample of TQI services users worldwide) 1432 187th Avenue NE, Bellevue, WA 98008 USA Phone/SMS (Seattle/Americas):  +1 425 444 4386 Phone/SMS (Dubai/Middle East): +971 5042 3744 Phone/SMS (UK/Europe): +44 7924 433593 Phone/SMS (Singapore/Asia): +65 9892 2441 Phone/SMS (Kuala Lumpur/Asia): +6012 6368 924 Fax (Seattle/US):    + 1 425 818 4978 Email:   ToQual@Gmail.com

I am pleased to announce my reappointment as Lead Judge/Examiner for the Asia Pacific Quality Organization (APQO). In this role I review applications from the winners of most Asian national quality awards.  Paul Steel