Internal Baldrige and Other Major Excellence Award Program Guide

(Award Program Design, Development, Implementation, and Administration Guide)

This guide has been completely updated for 2009 and captures the experience of working with several organizations recognized as leaders in successful administration of their internal award programs based on the Baldrige Criteria and other international award criteria.

Click to order the: Internal Baldrige and Other Excellence Award Program Development, Implementation, and Administration Guide (Special: Buy any two guides, get third free)

INTERNAL AWARD PROGRAM ORIENTATION

  Introduction

INTERNAL AWARD PROGRAM PREPARATION

Evaluate the Award Receptivity Climate of Your Organization

Award Program Preparation

Verify the Integrity of State and Local Award Programs

Selection of an Internal Award Program Proven to be Successful

INTERNAL AWARD PROGRAM DESIGN and DEVELOPMENT

Focus on Enabling Organizational Excellence and Not Solely on Winning

Role of Senior Leaders and Management

Internal Award Program: Required or Voluntary Participation

Organizational Structure Considerations

Development of Future Organization Leaders

Training Requirements of Award Program Participants

Eliminating the Writing of Award Applications

Sub-Awards Establishment Consideration (e.g., Innovation Awards)

Determining Award Levels

Naming the Internal Awards and Award Levels

Ensuring the Award’s Integrity

Use the Complete Criteria to Ensure Calibration for Comparison Purposes

Selection and Modification of Award Criteria

Use of External Consultants

External Consultant Usage Axiom

Use of External Local Award Assessors

External Consultant Qualification Requirements

Advantages of Using External Consultants

Use of Internal Assessors

Advantages of Using Internal Assessors

Disadvantages of Using Internal Assessors

Combined Use of Internal Assessors and External Assessors

Use of Assessment Teams

Linking the Award to Compensation and/or Recognition

Award Administration Resource Optimization

Overall Award Program Administration

Use of an Independent Overseer

Importance of Consistency of Assessments

Work Time Allocation to Participants

Scheduling of Assessment Activities

Assessment Training Frequency

Award Achievement Recognition Benchmarking Trip

Award Recognition Types Monetary and Non-Monetary

Sharing Comparative Knowledge Organization Units and Groups

Award Differentiation Top Performer vs. Most Improved

Developing Internal Award Assessment Capability

INTERNAL AWARD PROGRAM IMPLEMENTATION

Conducting a Pilot Award Program

Require Acceptance of Feedback Findings

Celebrate the Achievements of Participating Units, Functions, and/or Groups

Annual Award Process Assessment and Improvement Cycle

 

Click to order the: Internal Baldrige and Other Excellence Award Program Development, Implementation, and Administration Guide (Special: Buy any two guides, get third free)

Contact me directly for more information on how I can serve your organization.

Paul Steel 2008Paul Steel - original 1988 NIST Baldrige National Quality Award Examiner, longest serving active member of NIST Board of Examiners. 2009 NIST Baldrige Senior Examiner trained, EFQM experienced, and a management systems consultant since 1981.

President, Total Quality Inc (see sample of TQI services users worldwide)
1432 187th Avenue NE, Bellevue, WA 98008 USA
Phone/SMS (Seattle/Americas):  +1 425 444 4386

Phone/SMS (Dubai/Middle East): +971 5042 3744

Phone/SMS (UK/Europe): +44 7924 433593

Phone/SMS (Singapore/Asia): +65 9892 2441

Phone/SMS (Kuala Lumpur/Asia): +6012 6368 924

Fax (Seattle/US):    + 1 425 818 4978
Email:   
tqi@msn.com

Resources

Training

Best Processes

Application

International

Seminars & Conferences

Total Integrated Management System

Software

Criteria

Consulting

TQI