Process Scoring

Results Scoring

“Process” refers to the methods your organization uses and improves to address the Item requirements in Categories 1–6. The four factors used to evaluate process are Approach, Deployment, Learning, and Integration (ADLI).

“Approach” refers to:

- the methods used to accomplish the process

- the appropriateness of the methods to the Item requirements and the organization’s

  operating environment
- the effectiveness of your use of the methods

- the degree to which the approach is repeatable and based on reliable data and

  information (i.e., systematic)

“Deployment” refers to the extent to which

- your approach is applied in addressing Item requirements relevant and important to

  your organization
- your approach is applied consistently
- your approach is used (executed) by all appropriate work units

“Learning” refers to
- refining your approach through cycles of evaluation and improvement
- encouraging breakthrough change to your approach through innovation
- sharing refinements and innovations with other relevant work units and processes

  in your organization

“Integration” refers to the extent to which

- your approach is aligned with your organizational needs identified in the

  Organizational Profile and other Process Items
- your measures, information, and improvement systems are complementary across

  processes and work units
- your plans, processes, results, analyses, learning, and actions are harmonized

  across processes and work units to support organization-wide goals

“Results” refers to your organization’s outputs and outcomes in achieving the requirements in Items 7.1–7.6 (Category 7). The four factors used to evaluate results are Levels, Trends, Comparisons, and Integration (LeTCI).

“Levels” refers to:
- your current level of performance

“Trends” refers to
- the rate of your performance improvements or the sustainability of good performance

  (i.e., the slope of trend data)
- the breadth (i.e., the extent of deployment) of your performance results

“Comparisons” refers to
- your performance relative to appropriate comparisons, such as competitors or

  organizations similar to yours
- your performance relative to benchmarks or industry leaders

“Integration” refers to the extent to which

- your results measures (often through segmentation) address important customer,

  product, market, process, and action plan performance requirements identified in

  your Organizational Profile and in Process Items
- your results include valid indicators of future performance
- your results are harmonized across processes and work units to support

  organization-wide goals

Results

Results

Results