Baldrige Site Visit Preparation
Build on your Consensus Assessment and Ensure a Valid Outcome
A site visit should be both a valuable and fun experience for your organization. Preparation is the key to building on what the team knows when it arrives and ensuring you receive a valid assessment. Baldrige Site Visit Team members are selected to ensure objectivity and will come from different sectors. You and the people helping you may have become too close to your application to simulate the external objectivity of the Baldrige team. If you want a fresh look from someone who has served several times both as a Baldrige Team Leader and also as a successful applicant coach, call me to learn more about how this can be done.
An effective site visit simulation complete with comprehensive feedback can be done in a few of days including the real-time coaching necessary to prepare you in a manner that enables you to become confident, to enjoy the site visit experience, and most importantly to receive a valid outcome.
Your organization has invested significant resources to prepare for an all important site visit based on the Baldrige Criteria. I've worked with 22 Baldrige and other national award winners in the past four years. And, I'd like to share what I've learned with your organization. Paul Steel
Not using the Baldrige Criteria? You do not need to use them to get a complete Baldrige assessment and or site validation visit. Call to learn more.
Here are some photos from site visits at Premier, Bronson, Singapore, Indonesia, Xerox of Europe, and in Saudi Arabia.
Curt Reimann ('Father' of the Baldrige Award - 2nd from left) serves as Overseer to Paul's international site visit team including Lori Kirkland and Roy Bauer
Serving as the International Assessor on Singapore Quality Award site visit teams in 2008 and 2010 has been very enjoyable and fulfilling (2010 team shown above).
Paul Steel, Lori Kirkland, and Thom Schamberger at Premier, Inc. internal site visit
Paul Steel with Agnesian HealthCare senior leaders during internal site visit
Lori Kirkland, Michele Serbenski, and Paul Steel at Bronson internal site visit
Paul Steel and Lori Kirkland at Saad Specialist Hospital site visit - Click to see the special "after photo" in Saudi Arabian national attire
TELKOM Indonesia Assessment Team
Leading Baldrige Site Visit Teams several times, leading internal site visit teams more than 100 times, and preparing organizations for site visits more than 85 times, has given me in-depth understanding of what is most important from both perspectives. I enjoy nothing more than sharing what I've learned with organizations that are serious about improvement. Paul Steel.
April 2012 Global Excellence Conference in Dubai
Dr. Curt Reimann (Father of the Baldrige Award) will keynote this Global Excellence Conference sponsored by the Dubai Chamber of Commerce. It will held at the resort (shown in second photo) rated best in the world several of the last ten years. Learn more about the agendas and benefits of attending by clicking on the events announcement
New: For the first time, you can now download special MS Word versions of the 2012 Baldrige Criteria in a format approved by more than 20 national award programs
2012 Baldrige Criteria for Performance Excellence versions with and without changes highlighted
See the hundreds of the multiple Criteria requirements that have been deleted from the previous version