Baldrige Award Winners / Recipients Application Summaries

Access to all the winners in one place

All Baldrige Award Winners / Recipients Applications and/or Profiles

(Direct access to the application summary and/or profile of all Baldrige Award winners on the NIST Baldrige Web Site)

But first, congratulations to our customers and newest Baldrige winners: St. David's HealthCare & Hill Country Memorial!!!

Is Baldrige still about Competitive Excellence?

Where is the excellence?: US healthcare is ranked last among large nations and none of 20 Baldrige HC Award winners are ranked as top tier providers based on the (Truven Health Care Analytics (Top Hospitals Everest Award) or US News & Report HEALTH (Honor Roll Award). The Mission of the Baldrige Award Program is to improve American competitiveness . . . this can only be done by focusing on achieving world-class performance. The Secretary of Commerce appears to be steering away from the Mission when health care organizations that are not in the top tier of the last place nation are honored as “role models” for excellence . . . this appears to be an obstruction to competitiveness. If the Award was refocused on world-class excellence (its Mission), the original integrity of the Award would likely be restored. And, holding Baldrige once again accountable to its world-class competitiveness Mission, may result in something much more important than making America more competitive and saving trillions of dollars . . . it can save countless lives  . . . refocusing the Baldrige Health Care Award away from community-/regional-class excellence back to world-class competitive excellence needs to happen now . . .

Congratulations to our customers and newest Baldrige winners: St. David's HealthCare & Hill Country Memorial!!!

2014 Baldrige Award Winners - Recipients

 

2013 Baldrige Award Winners - Recipients

Is there an Ebola link to a Baldrige Site Visit and Texas Health Presbyterian Dallas? . . . plus a Baylor Regional Medical Center at Plano UPDATE

Another Health Care Embarrassment for the Baldrige Award?

Was Texas Health Presbyterian Dallas (the hospital at the center of the Ebola controversy) selected for a site visit at the time that their first of three Ebola patients was there? . . . and did they cancel the Baldrige Site Visit?  The Dallas Morning News reported: "Presbyterian loses shot at national award amid Ebola case disputes"

Texas Health Presbyterian Dallas Hospital

Texas Health CEO Statement Excerpts: "I know that, as an institution, we made mistakes in handling this very difficult challenge . . . the fact that Mr. Duncan had travelled to Africa was not communicated effectively among the care team . . . on the visit to the Emergency Department, we did not correctly diagnose his [Thomas Eric Dalton] symptoms as those of Ebola." Barclay Berdan, CEO, Texas Health Resources

Is an Independent Investigation Warranted?

A 'Site-less' and 'Visit-less' Site Visit?: Let's hope not . . . but, The Dallas Morning News article also reports something that if correct may be particularly troublesome for the integrity of the Baldrige Award: "Hospital spokesman Wendell Watson said late Saturday that Baldrige officials had expressed concern about its staff’s safety but considered replicating the visit with telephone interviews." If true, an offer to replicate a site validation visit with telephone interviews is unprecedented, inconsistent, and would have given unfair advantage to Texas Health Presbyterian Dallas. We may never know with certainty if this actually occurred because information related to site visits is appropriately confidential . . . so, maybe the Commerce Department should consider an independent investigation to determine if what was reported is accurate. Hopefully, an offer to do a telephone site visit was incorrectly reported and never occurred but it is important to the image and integrity of the award that the Commerce Department know with certainty what actually occurred and that they inform the public to the extent that is appropriate.

Baldrige and Health Care . . . was the separate health care award category strategy introduced several years after the business-focused award program flawed from the beginning?

Baldrige was established to be a "Business" Award: So, why is the Commerce Department sponsoring a separate "health care award" when the Baldrige Award was established by President Reagan for businesses? In fact, that is precisely why it was located within the Commerce Department. Why not consider heath care organizations as 'service' organizations as is done in the leading Asian, European, and Middle East Award Programs? Or, is there fear that doing this would result in no 'health care winners'? . . . let's hope not but, if that is indeed true, health care organizations may benefit by understanding how much they need to improve. More importantly, it may help to restore the prestige of the Baldrige Award to the high level it deservedly earned during its early years.

Has the bar for winning the Baldrige Health Care Award been lowered from 'World-Class Great' to merely 'Community Good'?

  • "Worst-In-Class Health Care?": The US Health Care System is again ranked last among large nations (Source: The Commonwealth Fund, June 16, 2014)

  • Ominous Quote: "It is, I guess, PC, widely believed, that to say American health care is the best in the world, It's not." Dr. Donald Berwick, former Baldrige Judge and Administrator of the Centers for Medicare and Medicaid Services (CMS)

  • Good not Great?: There are no Baldrige Health Care winners among the Honor Roll (top 17) US HC organizations listed in US News and World Report HEALTH (September 2014)

  • 3 New HC Winners at the Bottom: Texas is rated by as being in the bottom quartile of "The States With the Worst Healthcare Systems" by The Commonwealth Fund (May 1, 2014) . . . yet Baldrige awarded it highest award to three HC organizations from Texas . . . a fourth Texas HC organization was selected as a finalist in 2014 but they cancelled due to Ebola patient being there.

  • Not Big in Texas: US News and World Report HEALTH (September 2014) ranks Baylor-Plano 6th in Dallas and 20th in Texas, while Texas Health Presbyterian Dallas is ranked 5th in Dallas and 15th in Texas

  • Patient Safety: Healthgrades gave Baylor-Plano its lowest rating for "Patient Safety: "Death in procedures where mortality is usually low"" (2/27/14)

  • Baylor-Plano became the only Baldrige Winner to Decline to accept the Award: Baylor-Plano declined accepting the Baldrige Award amidst publication of patients’ safety allegations related to patient lawsuits that allege botched surgeries (See related article providing insight as to the allegations.)

Why not require evidence of World-Class Performance as was done in the early years of the award?

Given that at the time of the Baldrige site visit Baylor-Plano management and staff, affected patients, the media, the community, and the local justice system all appear to have been aware of the problems that led Baylor Plano to declining the award, it appears fair to ask:

  • On what basis did the US Secretary of Commerce announce them as a Baldrige winner and cite them as a "role model" of excellence?

Hopefully, the circumstantial evidence above is not representative of Baylor-Plano overall and that we will learn more about the root cause . . . so far, we have not learned more which leaves the impression that those involved are hoping it will go away with time.

 

2012 Baldrige Award Winners - Recipients

2012 Singapore Quality Award (SQA) Winners

Top this!

Vodafone was my 11th telecommunications client in 11 different countries. I am pleased to report that all eleven achieved their project objectives  . . . which for most of them was to win their 2013 national quality/excellence award . . . thank you Vodafone for keeping the streak alive . . . and, thank you for the special honor of inviting me to work with a truly outstanding organization that never stops improving.


Fiji FBEA Vodafone

 

2011 Baldrige Award Winners - Recipients

2011 Singapore Quality Award (SQA) Winners

2010 Baldrige Award Winners - Recipients

2010 Singapore Quality Award (SQA) Winners

2010 Singapore People Excellence Award Winners

2009 Baldrige Award Winners - Recipients

2009 Singapore Quality Award (SQA) Winners

2009 Singapore Innovation Award (I-Award) Winners

2009 Singapore People Excellence Award Winners

2008 Baldrige Award Winners - Recipients

2008 Singapore Quality Award (SQA) Winners

2008 Singapore Innovation Award (I-Award) Winners

 

2007 Baldrige Award Winners - Recipients

2007 Singapore Quality Award (SQA) Winners

2007 Singapore Innovation Award (I-Award) Winners

2007 Singapore People Excellence Award Winners

2006 Baldrige Award Winners - Recipients

2006 Singapore Quality Award (SQA) Winners

2006 Singapore Innovation Award (I-Award) Winners

2005 Baldrige Award Winners - Recipients

2005 Singapore Quality Award (SQA) Winners

2005 Singapore People Excellence Award Winners

 

2004 Baldrige Award Winners - Recipients

2003 Baldrige Award Winners - Recipients

2003 Singapore Innovation Award (I-Award) Winners

2002 Baldrige Award Winners - Recipients

2001 Baldrige Award Winners - Recipients

2000 Baldrige Award Winners - Recipients

1999 Baldrige Award Winners - Recipients

1998 Baldrige Award Winners - Recipients

  • Boeing Mobility (formerly Airlift and Tanker); [Private Sector - 1998 Manufacturing Category winner]; organization profile

  • Solar Turbines Incorporated; [Private Sector - 1998 Manufacturing Category winner]; organization profile

  • Texas Nameplate Company, Inc.; [Private Sector - 1998 Small Business {Manufacturing} Category winner]; organization profile

1997 Baldrige Award Winners - Recipients

  • 3M Dental Products Division [Private Sector - 1997 Manufacturing Category winner]; organization profile

  • Solectron Corporation [Private Sector - 1997 Manufacturing Category winner]; organization profile

  • Merrill Lynch Credit Corporation [Private Sector - 1997 Service Category winner]; organization profile

  • Xerox Business Services [Private Sector - 1997 Service Category winner]; organization profile

1996 Baldrige Award Winners - Recipients

  • ADAC Laboratories; [Private Sector - 1996 Manufacturing Category winner]; organization profile

  • Dana Commercial Credit Corporation; [Private Sector - 1996 Service Category winner]; organization profile

  • Custom Research Inc.; [Private Sector - 1996 Small Business (Service} Category winner]; organization profile

  • Trident Precision Manufacturing, Inc.; [Private Sector - 1996 Small Business {Manufacturing} Category winner]; organization profile

1995 Baldrige Award Winners - Recipients

  • Armstrong World Industries, Inc. - Building Products Operations; [Private Sector - 1995 Manufacturing Category winner]; organization profile

  • Corning Incorporated, Telecommunications Products Division; [Private Sector - 1995 Manufacturing Category winner]; organization profile

1994 Baldrige Award Winners - Recipients

  • AT&T Consumer Communications Services (Now Consumer Markets Davison of AT&T) [Private Sector - 1994 Service Category winner]; organization profile

  • GTE Directories Corporation (Now Verizon Information Services); [Private Sector - 1994 Service Category winner]; organization profile

  • Wainwright Industries; [Private Sector - 1994 Small Business {Manufacturing} Category winner]; organization profile

1993 Baldrige Award Winners - Recipients

  • Eastman Chemical Company; [Private Sector -1993 Manufacturing Category winner]; organization profile

  • Ames Rubber Corporation; [Private Sector -1993  Small Business {Manufacturing} Category winner]; organization profile

1992 Baldrige Award Winners - Recipients

  • AT&T Network Systems Group Transmission Systems Business Unit (Now part of Alcatel - Lucent); [Private Sector - 1992 Manufacturing Category winner]; organization profile

  • Texas Instruments Incorporated Defense Systems & Electronics Group (Now part of Raytheon Systems Company); [Private Sector - 1992 Manufacturing Category winner]; organization profile

  • The Ritz Carlton Hotel Company (Now part of Marriott International); [Private Sector - 1992 Service Category winner]; organization profile

  • AT&T Universal Card Services (Now part of Citigroup); [Private Sector - 1992 Service Category winner]; organization profile

  • Granite Rock; [Private Sector - 1992 Small Business {Manufacturing} Category winner]; organization profile

1991 Baldrige Award Winners - Recipients

  • Zytec Corporation (Now part of Artesyn Technologies); [Private Sector - 1991 Manufacturing Category winner]; organization profile

  • Solectron Corporation; [Private Sector - 1991 Manufacturing Category winner]; organization profile

  • Marlow Industries, Inc.; [Private Sector - 1991 Small Business (Manufacturing} Category winner]; organization profile

1990 Baldrige Award Winners - Recipients

  • Cadillac Motor Car Company; [Private Sector - 1990 Manufacturing Category winner]; organization profile

  • IBM Rochester [Private Sector - 1990 Manufacturing Category winner]; organization profile

  • Federal Express Corporation; [Private Sector - 1990 Service Category winner]; organization profile

  • Wallace Co., Inc.; [Private Sector - 1990 Small Business {Manufacturing} Category winner]; organization profile

1989 Baldrige Award Winners - Recipients

  • Milliken & Company; [Private Sector - 1989 Manufacturing Category winner]; organization profile

  • Xerox Corporation, Business Products & Systems; [Private Sector - 1989 Manufacturing Category winner]; organization profile

1988 First Baldrige Award Winners - Recipients

  • Motorola Inc.; [Private Sector - 1988 Manufacturing Category winner]; organization profile

  • Westinghouse Electric Corporation Commercial Nuclear Fuel Division; [Private Sector - 1988 Manufacturing Category winner]; organization profile

  • Globe Metallurgical Inc.; [Private Sector - 1988 Small Business {Manufacturing} Category winner]; organization profile

26 Years of Baldrige - a perspective from someone who was there at the start

As Baldrige marks its 25th anniversary, you may be interested in knowing what it was like to serve on the Board of Examiners when it all began in 1988. In fact, nobody from the current Baldrige Program was there. Here are some highlights:

  • Examiners received an invitation from the President of the United States to join him at the White House for the official award presentation.

  • Dr. Deming, Dr. Juran, Dr. Feigenbaum, and Philip Crosby were in my shuttle from the hotel to the White House

  • Most feedback reports were written by hand . . . making it no fun trying to read and assimilate your team's individual reports

  • Each Examiner received several applications to assess. . . processing 6 or more applications was not uncommon

  • Your first training session was held in the evening . . . and, there were homework assignments for the other evenings

  • NIST was known as NBS (National Bureau of Standards)

  • Each Examiner was photographed individually with the Secretary of Commerce and with the Award Director (Dr. Curt Reimann)

  • Your fellow Examiners were truly a 'Who's Who' of top quality executives from many of America's largest businesses . . . not that it necessarily made them good Examiners . . .

  • You received personal letters thanking you for your service from some of America's best known CEOs . . . and. your name appeared in full page ads in the Wall Street Journal and similar prestigious publications.

  • You were given contact information for about a dozen CEOs in your region for purposes of contacting them and soliciting funds to support the Award

  • Unlike today's easier standard, 'world-class' processes and results were part of the requirements in the top scoring band.

  • Examiner perks included your very own official 'Baldrige Award Flag' and an oversize Baldrige bronze medallion

  • You had to choose your Examiner training location from among Milwaukee, Atlanta, Gaithersburg, Los Angeles, or Houston

For more highlights including photos visit: 25 Years of Baldrige . . . one Examiner's Perspective

 

Special Anniversary Editions

Guide to a Well-Written Baldrige Application and Site Visit Preparation Guide

Guide to a Well-Written Application                               Site Visit Preparation Guide

Quality Gurus 1

Classic 'Quality Gurus Summit' photo (Click on photo for larger version)

Baldrige Award Winners Applications