Baldrige Case Studies Availability
Order these Baldrige case studies directly
The 30 case studies and their related training files (e.g., Feedback Report, Executive Summary, and Scorebook) listed here are no longer available from NIST but can be ordered in a PDF electronic file format.
| Year | Case Study Name | Criteria Type |
|
1999 |
Collin Technologies (small manufacturing) [order] |
Business |
|
1998 |
Gemini Home Health Services (for-profit health care services organization - 643 staff) [order] |
Health Care |
|
1997 |
Gateway Estate Lawn Equipment Co. (tractor manufacturing organization - 1,650 employees) [order] |
Business |
|
1996 |
Southwest Systems Solutions (computer systems service organization - 103 employees) [order] |
Business |
|
1995 |
Colony Fasteners (fasteners manufacturing organization - 9,941 employees) [order] |
Business |
|
1995 |
Midstate University (university educational organization - 3,000 staff members) [order] |
Education |
|
1995 |
Mountainview Health Systems (sanatorium health care organization - 1,402 staff) [order] |
Health Care |
|
1994 |
Great Northern (insurance service organization - 1,500 employees) [order] |
Business |
|
1993 |
Varifilm (plastic film manufacturing organization - 6,280 employees) [order] |
Business |
|
1992 |
Collin Technologies (printed circuit board manufacturer - 178 employees) [order] |
Business |
|
1992 |
Incomparable Hotels, Inc.* (187 hotels - 51,000 employees) [order] |
Business |
|
1992 |
Peerless Products Corp.* (Roofing materials manufacturer - 3,800 employees) [order] |
Business |
|
1992 |
Better Bug Company* (Insect and pest extermination service - 357 employees) [order] |
Business |
|
1992 |
Superior Electronics Systems* (Electronics manufacturing organization - 42,000 employees) [order] |
Business |
|
1992 |
Liberty Bank II (financial services organization - 750 employees) [order] |
Business |
|
1991 |
Alpha Telco (telecommunications service organization - 22,268 employees) [order] |
Business |
|
1991 |
Herton Technology - (colorants manufacturing organization - 1,800 employees) [order] |
Business |
|
1991 |
Plumbing Fixtures Division* (manufacturing organization - 3,800 employees) [order] |
Business |
|
1991 |
Applisoft Corporation* (software and service organization - 1,000 employees) [order] |
Business |
|
1991 |
Superior Telemarketing* (telephone-based marketing services organization - 2,115 employees) [order] |
Business |
|
1991 |
Chem-A-Co* (chemical manufacturing organization - 7,200 employees) [order] |
Business |
|
1991 |
Utility Boiler Division* (boiler manufacturing organization - 11,50 employees) [order] |
Business |
|
1990 |
Liberty Bank (financial services organization - 590 employees) [order] |
Business |
|
1990 |
Dexco Corporation (manufacturing organization - 4,200 employees) [order] |
Business |
|
1989 |
Interstate Telephone Company (service organization - 35,400 employees) [order] |
Business |
|
1989 |
Specialty Metals (manufacturing organization - 2,200 employees) [order] |
Business |
|
1989 |
PlexiCorp (manufacturing organization - 4,120 employees) [order] |
Business |
|
1989 |
Mortality Life and Casualty (insurance service organizations - 18,500 employees) [order] |
Business |
|
1988 |
Ace Plastics Company (plastics manufacturing organization - 2,000 employees) [order] |
Business |
|
1988 |
Executive Park Hotel and Convention Center (hotel service organization) [order] |
Business |
The 2011 Baldrige case study is TriView National Bank. It now joins Liberty Bank and Collin Technologies as the only case study sequels.
Click below to request access to the 2001 Baldrige case study:
(See all resources below and more at: Baldrige Excellence Tools and Resources Home)
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MISSION: Accelerating organizational improvement beyond the capabilities of all the Business Excellence approaches combined. Paul Steel