Baldrige Feedback Report

Baldrige Award Feedback Reports

Award Program Feedback Reports

The Baldrige Feedback Report is the primary deliverable that Baldrige Award applicants receive. It contains a comprehensive summary of:

• Organizations Strengths

• Organizational Improvement Opportunities

• Executive Summary of Key Themes

• Scoring information enabling comparison to previous performance levels and also to other comparable organizations worldwide using the Baldrige Criteria

More than 40 examples of Baldrige Feedback Reports are available at: Baldrige Training Case Studies.

Baldrige Feedback Reports serve as a stepping stone for achieving organizational improvement. Their value is dependent upon the validity of the report itself which is in turn dependent upon the competency of the assessment team that wrote the report. Therefore, competent assessors are a prerequisite for a valid Feedback Report.

Feedback Reports are generated at the Consensus and Site Visit stages of the Baldrige Award Program. Applicants that are not selected by the Judges for a Site Validation Visit receive a report based only on the written responses they provide to the Criteria questions.

The Baldrige Award Program requires applicants to write an application that addresses the Baldrige Criteria requirements. Writing the application effectively can be difficult and resource-intensive. This is especially true for organizations writing an application for the first time. It is also true for organizations who have experience writing award applications but who have involved people new to writing a Baldrige Award application. Organizations with these situations may want to consider using the: Baldrige Guide to a Well-Written application.

Guide to a Well-Written Baldrige Application (Special 20th Anniversary Edition):

• Trial and error is not the way to write a Baldrige Award Application.

• The Baldrige Program has made it difficult by requiring responses to approximately 1,000 discrete questions while allowing only 50 pages to answer them. 

• The experience and practical insight of the longest-serving member of the Baldrige Board of Examiners helps ensure that you will minimize your  resources while ensuring a valid assessment.

• All steps are written in an actionable and concise format.

Non-Award Program Feedback Reports and the Assessment Interview Approach

Feedback Reports for organizations not seeking to win an award but focused on improvement are identical to those in the Baldrige Award Program. They also contain a comprehensive summary of:

• Organizations Strengths

• Organizational Improvement Opportunities

• Executive Summary of Key Themes

• Scoring information enabling comparison to previous performance levels and also to other comparable organizations worldwide using the Baldrige Criteria

Although many organizations that do not apply for an award choose to write a Baldrige Application, it is not required to write an application. One common path to rapidly receiving a Baldrige Feedback Report is to use an assessment interview approach where an experienced Examiner or team of Examiners interview key people within an organizations. The information collected is analyzed and a Feedback Report written immediately. Since a Baldrige application usually takes several months to write correctly, the assessment interviews eliminate this delay, organizations can address their improvement opportunities months sooner. Another advantage is that the subject matter experts in an organization do not have to undergo training to become 'Baldrige Experts'. In addition, if the assessment interviews are done onsite, the information captured can be validated in the same manner as a Baldrige Site Visit.

Bottom Line: The assessment interview approach accelerates organizational improvement and minimizes total costs. 

 Request a complete description of the Assessment Interview Approach at Paul Steel contact information.

Baldrige Award Feedback Reports