New: For the first time, you can now download special MS Word versions of the 2012 Baldrige Criteria at the B21 Home Page in an enhanced format approved by more than 20 national quality award programs
BALDRIGE HEALTH CARE EXCELLENCE GLOSSARY (Totally Integrated)
(Click on any term below to link to its definition within the Baldrige Excellence Criteria)
|
· Analysis · Approach · Basic [Criteria] Requirements (Item) · Breakthrough Improvement [Deleted 2011] · Collaborators (Added in 2007) · Core Competencies (Added in 2007) · Customer · Customer Engagement (Added 2009) · Employee · Goals |
· How · Key · Learning · Levels · Mission · Multiple [Criteria] Requirements (Item) · Opportunities for Improvement (OFIs - Feedback Comments · Overall [Criteria] Requirements (Item) · Partners · Patient · Process |
· Purpose · Results · Segment · Strategic Advantages (Added 2007) · Trends · Value · Values · Vision · Voice of the Customer (Added 2009) · Work Processes (Added in 2009) · Workforce (Added in 2007) · Workforce Capability (Added 2007) · Workforce Capacity (Added in 2007) · Workforce Engagement (Added 2007) |
New: For the first time, you can now download special MS Word versions of the 2012 Baldrige Criteria in an enhanced format approved by more than 20 national award programs
April 2012 Global Excellence Conference in Dubai
Dr. Curt Reimann (Father of the Baldrige Award) will keynote this Global Excellence Conference sponsored by the Dubai Chamber of Commerce. It will held at the resort (shown in second photo) rated best in the world several of the last ten years. Learn more about the agendas and benefits of attending by clicking on the events announcement
2012 Baldrige Criteria Response Templates . . . making Baldrige practical
New for 2012: Thanks to user feedback, the Criteria Response Templates are now linked directly to the areas of the Criteria they address
New: For the first time, you can now download special MS Word versions of the 2012 Baldrige Criteria in an enhanced format approved by more than 20 national quality award programs
Classic 'Quality Gurus Summit' photo (Click on photo for larger version)
Baldrige Glossary Quiz
The Baldrige Glossary of Key Terms originated in 1996 with 9 terms. Today there are 58 terms.
Q: Only two terms have been deleted permanently from the Glossary: Which of the following has never been deleted? a) "Key Business Factors"; b) "How"; c) "Value Creation"; or d) "Anecdotal"?
A: "Key Business Factors" survived only one year - 1996. "Value Creation" was deleted in 2007 after only a few years. It had mistakenly been applied to only Item 6.1 Processes and not to Item 6.2 Processes - not good. It also is not a mainstream Process Management term and met with strong resistance mainly from the business sector.
Q: One Glossary term was deleted for three years and then reinstated. Was it: a) "Innovation"; b) "Leadership System"; c) "Purpose"; or d) "Levels"?
A: "Leadership System" was deleted from the Glossary in 1999 and reinstated in 2002. It remains a mystery today as to why this happened.
Q: Which was the last of these terms to be added to the Glossary and not until 7 years after each of the others? a) "Process"; b) "Customer"; c) "Productivity"; or d) "Cycle Time"?
A: "Customer" was not added until 2003.
Q: Which of the following terms has never been defined in the Glossary? a)"Breakthrough Improvement"; b) "Continuous Improvement"; c) "Anecdotal"; or d) "Effective"?
A: "Breakthrough Improvement" and "Continuous Improvement" have never been defined in the Glossary of Key Terms.