Note:
CAPITALIZED words above are hyperlinks;
Red
words above were added for the
2009 - 2010
2010 Baldrige Criteria Navigator
Baldrige Criteria Item 4.2 - Management of Information, Knowledge and Information Technology
2010 Baldrige Criteria Item 4.2 (Management of Information, Knowledge and Information Technology) - Integrated Version
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Item 4.2 - Management of Information, Knowledge and Information Technology (45 pts.) Process |
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HOW do you manage your information, organizational KNOWLEDGE, and information technology? |
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Describe
HOW
your organization
ensures the quality and availability of needed data, information, software, and hardware for your
WORKFORCE,
suppliers,
PARTNERS,
COLLABORATORS,
and
CUSTOMERS.
Describe
HOW
your
organization builds and manages its
KNOWLEDGE
ASSETS.
Within your
response, include answers to the following questions:
4.2a.
Data, Information, and
Knowledge Management
(1)
HOW
do you ensure the following properties of your
organizational
data, information, and
KNOWLEDGE:
• accuracy
• integrity
and reliability
• timeliness
• security
and confidentiality
(2)
HOW
do you make needed data and information available?
HOW
do you make them accessible to your
WORKFORCE,
suppliers,
PARTNERS,
COLLABORATORS,
and
CUSTOMERS,
as appropriate?
(3)
HOW
do you manage organizational
KNOWLEDGE
to accomplish
• the collection and transfer of
WORKFORCE
KNOWLEDGE;
• the transfer of relevant
KNOWLEDGE
from and to
CUSTOMERS,
suppliers,
PARTNERS,
and
COLLABORATORS;
• the rapid identification, sharing, and implementation of best
practices;
and
• the assembly and transfer of relevant
KNOWLEDGE
for use in your strategic planning
PROCESS.
4.2b.
Management of Information Resources
and Technology
(1)
HOW
do you ensure that hardware and software are reliable, secure,
and user friendly?
(2) In
the event of an emergency,
HOW
do you ensure the continued availability of hardware and
software systems and the continued availability of data and
information?
(3)
HOW
do you keep your data and information availability mechanisms,
including your software and hardware systems, current with
business needs and directions and |
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Note:
N1.
Data and information access (4.2a[2])
might be via electronic or other means. |
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For additional description of this Item, see
4.2 Management of
Information, Knowledge, and Information Technology
Description. |
Note:
CAPITALIZED words above are hyperlinks;
Red
words above were added for the
2009 - 2010
2010 Baldrige Criteria Navigator
Thank you for using the only truly integrated form of the Baldrige Criteria available anywhere. Paul Steel