Note:
CAPITALIZED words above are hyperlinks;
Red
words above were added for the
2009 - 2010
2010 Baldrige Criteria Navigator
Baldrige Criteria Item 6.1 - Work Systems
2010 Baldrige Criteria Item 6.1 (Workforce Systems) - Integrated Version
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6 Process Management
(85 pts.) The Process Management Category examines HOW your organization designs its WORK SYSTEMS and HOW it designs, manages, and improves its KEY PROCESSES for implementing those WORK SYSTEMS to deliver CUSTOMER VALUE and achieve organizational success and SUSTAINABILITY.
Also examined is your readiness for emergencies. |
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Item 6.1 - Work Systems (35 pts.) Process |
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HOW do you design your
WORK
SYSTEMS? |
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Describe
HOW
your organization designs its
WORK
SYSTEMS
and determines its
KEY
PROCESSES
to deliver
CUSTOMER
VALUE,
prepare for potential emergencies, and achieve organizational
success and
SUSTAINABILITY.
Within your
response, include answers to the following questions:
6.1a.
WORK
SYSTEMS
Design
(1)
HOW
do you design and
INNOVATE
your overall
WORK
SYSTEMS?
HOW
do you decide which
PROCESSES
within your overall
WORK
SYSTEMS will be internal to your organization
(your
KEY
WORK
PROCESSES)
and which will use external resources?
(2) HOW
do your
WORK
SYSTEMS and
KEY
WORK
PROCESSES relate to and capitalize on your
CORE COMPETENCIES?
6.1b.
KEY
WORK
PROCESSES
(1) What
are your organization’s
KEY
WORK
PROCESSES?
HOW
do these
PROCESSES
contribute to delivering
CUSTOMER
VALUE,
profitability or financial return,
organizational success, and
SUSTAINABILITY?
(2) HOW
do you determine
KEY
WORK
PROCESSES
requirements, incorporating input from
CUSTOMERS,
suppliers,
PARTNERS,
and
COLLABORATORS, as
What are the
KEY
requirements for these
PROCESSES?
6.1c.
Emergency Readiness
HOW
do you ensure
WORK
SYSTEM and workplace preparedness for
disasters or emergencies?
HOW
does your disaster and emergency preparedness
SYSTEM
consider prevention, management, continuity of operations, and
recovery? |
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Notes:
N1.
“WORK
SYSTEMS” refers to
HOW
the work of your organization is accomplished.
WORK
SYSTEMS involve your
WORKFORCE,
your
KEY
suppliers and
PARTNERS,
your contractors, your
COLLABORATORS, and other components of the
supply chain needed to produce and deliver your products and
business and support
PROCESSES.
Your
WORK
SYSTEMS coordinate the internal
WORK
PROCESSES
and the external resources necessary for you to develop,
produce, and deliver your products to your
CUSTOMERS
and to succeed in your marketplace.
N2.
Your
KEY
WORK
PROCESSES
(6.1b[1]) are
your most important
internal value creation
PROCESSES and might include product
design and delivery, customer support, supply chain management,
business, and support
PROCESSES.
Your
KEY
WORK
PROCESSES
are the
PROCESSES
that involve the majority of your organization’s
WORKFORCE
and produce
CUSTOMER,
STAKEHOLDER, and stockholder
VALUE.
N3.
Disasters and emergencies (6.1c)
might be weather-related, utility-related, security-related, or
due to a local or national emergency, including potential
pandemics. Emergency considerations related to information
technology should be addressed in
Item 4.2. |
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For additional description of this Item, see:
6.1 Work Systems
Description |
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Note:
CAPITALIZED words above are hyperlinks;
Red
words above were added for the
2009 - 2010 2010 Baldrige Criteria Navigator
|
Thank you for using the only truly integrated form of the Baldrige Criteria available anywhere. Paul Steel