Note:
CAPITALIZED words above are hyperlinks;
Red
words above were added for the
2009 - 2010
Click on the Integrated Criteria Excellence Framework below to go to any Criteria Item.
2010 Baldrige Criteria - Totally Integrated
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Item 7.5 - Process Effectiveness Outcomes
(70 pts.)
Results
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What are your
PROCESS
EFFECTIVENESS
RESULTS |
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Summarize your
organization’s
KEY
operational
PERFORMANCE
RESULTS
that contribute to the improvement of organizational
EFFECTIVENESS,
including your organization’s readiness for emergencies.
SEGMENT
your
RESULTS
by product offerings,
by
CUSTOMER groups and market
SEGMENTS,
and by
PROCESSES
and locations, as appropriate.
Include appropriate
COMPARATIVE
data.
Provide data
and information to answer the following questions:
7.5a.
PROCESS
EFFECTIVENESS
RESULTS
(1)
What are your current
LEVELS
and
TRENDS
in
KEY
MEASURES
or
INDICATORS of the operational
PERFORMANCE of your
WORK
SYSTEMS, including
WORK
SYSTEM and workplace preparedness for
disasters or emergencies?
(2)
What are your current
LEVELS
and
TRENDS
in
KEY
MEASURES
or
INDICATORS of the operational
PERFORMANCE of your
KEY
work
processes,
including
PRODUCTIVITY,
CYCLE
TIME, and other
appropriate
MEASURES
of
PROCESS
EFFECTIVENESS, efficiency, and
INNOVATION?
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Notes:
N1.
RESULTS
reported in
Item 7.5
should address your
KEY
operational requirements as presented in the
Organizational
Profile and in
Item
6.1
and
Item 6.2.
Include
RESULTS
not reported in
Item 7.1,
Item 7.2,
Item 7.3,
or
Item 7.4.
N2.
RESULTS
reported in
Item 7.5
should provide
KEY
information for
ANALYSIS
and review of your
Organizational
Performance (Item
4.1);
demonstrate use of
Organizational
Knowledge (Item 4.2); and provide the operational basis
for Product Outcomes (Item
7.1),
Customer-Focused
Outcomes (Item
7.2), and
Financial and Market
Outcomes (Item
7.3).
N3.
Appropriate
MEASURES
and
INDICATORS of
WORK
SYSTEM
PERFORMANCE (7.5a[1])
might include audit, just-in-time delivery, and acceptance
RESULTS
for externally provided products, services, and
PROCESSES;
supplier and
PARTNER
PERFORMANCE; product, service, and
WORK
SYSTEM
INNOVATION rates and
RESULTS;
simplification of internal jobs and job classifications; work
layout improvements; changing supervisory ratios; response times
for emergency drills or exercises; and
RESULTS
for work relocation or contingency exercises. |
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For additional description of this Item, see
7.5 Process Effectiveness Results Description. |
Note:
CAPITALIZED words above are hyperlinks;
Red
words above were added for the
2009 - 2010
Click on the Integrated Criteria Excellence Framework below to go to any Criteria Item.
Thank you for using the only truly integrated form of the Baldrige Criteria available anywhere. Paul Steel