Item 7.1 - Health Care Outcomes (100 pts.)                                                                                                                                                        Results

What are your health care RESULTS?

Summarize your organization’s KEY health care RESULTS.

SEGMENT your RESULTS by HEALTH CARE SERVICE offerings, PATIENT and STAKEHOLDER groups, and market SEGMENTS, as appropriate.

Include appropriate COMPARATIVE data.

Indicate those MEASURES mandated by regulatory, accreditor, or payor requirements.

Provide data and information to answer the following questions:

7.1a. Health Care RESULTS

What are your current LEVELS and TRENDS in KEY MEASURES or INDICATORS of health care PROCESS RESULTS, PATIENT safety, and PATIENTS’ functional status that are important to your PATIENTS and STAKEHOLDERS?

HOW do these RESULTS COMPARE with the PERFORMANCE of your competitors and other organizations with similar HEALTH CARE SERVICE offerings?

Notes:

N1. Health care RESULTS reported in this Item should relate to the KEY health care features identified as PATIENT and STAKEHOLDER requirements and expectations in P.1b(2), based on information gathered in Items 3.1 and 3.2. The MEASURES or INDICATORS should address factors that affect PATIENT and STAKEHOLDER preference, such as those included in Item P.1, Note 8, and Item 3.1, Note 3.

N2. For many health care organizations, health care PERFORMANCE MEASURES might be mandated by regulatory, accreditor, or payor bodies. Examples of these bodies include CMS and state health care agencies, the Joint Commission, and the National Committee for Quality Assurance (NCQA). These MEASURES should be identified as mandated in your response to this Item.

N3. KEY HEALTH CARE RESULTS should be tailored to your organization and should include both mandated and non-mandated RESULTS.