Item 7.5 - Process Effectiveness Outcomes (70 pts.)                                                                                                                                 Results

What are your PROCESS EFFECTIVENESS RESULTS?

Summarize your organization’s KEY operational PERFORMANCE RESULTS that contribute to the improvement of organizational EFFECTIVENESS, including your organization’s readiness for emergencies.

SEGMENT your RESULTS by HEALTH CARE SERVICE offerings, by PATIENT and STAKEHOLDER groups and market SEGMENTS, and by PROCESSES and locations, as appropriate.

Include appropriate COMPARATIVE data.

Provide data and information to answer the following questions:

7.5a. PROCESS EFFECTIVENESS RESULTS

(1)     What are your current LEVELS and TRENDS in KEY MEASURES or INDICATORS of the operational PERFORMANCE of your WORK SYSTEMS, including WORK SYSTEM and workplace preparedness for disasters or emergencies?

(2)     What are your current LEVELS and TRENDS in KEY MEASURES or INDICATORS of the operational PERFORMANCE of your KEY work processes, including PRODUCTIVITY, CYCLE TIME, and other appropriate MEASURES of PROCESS EFFECTIVENESS, efficiency, and INNOVATION?  

Notes:

N1. RESULTS reported in Item 7.5 should address your KEY operational requirements as presented in the ORGANIZATIONAL PROFILE and in Items 6.1 and 6.2. Include RESULTS not reported in Item 7.1, Item 7.2, Item 7.3, or Item 7.4.

N2. RESULTS reported in Item 7.5 should provide KEY information for ANALYSIS and review of your organizational PERFORMANCE (Item 4.1); demonstrate use of organizational knowledge (Item 4.2); and provide the operational basis for health care outcomes (Item 7.1), CUSTOMER-focused outcomes (Item 7.2), and financial and market outcomes (Item 7.3).

N3. Appropriate MEASURES and INDICATORS of WORK SYSTEM PERFORMANCE (7.5a[1]) might include audit, just-in-time delivery, and acceptance RESULTS for externally provided products, services, and PROCESSES; supplier and PARTNER PERFORMANCE; HEALTH CARE SERVICE, and WORK SYSTEM INNOVATION rates and RESULTS; simplification of internal jobs and job classifications; work layout improvements; changing supervisory ratios; response times for emergency drills or exercises; and RESULTS for work relocation or contingency exercises.

For additional description of this Item, see 7.5 Process Effectiveness Results Description.