Item P.2 - Organizational Situation

What is your organization’s strategic situation?

Describe your organization’s competitive environment, your KEY STRATEGIC CHALLENGES and ADVANTAGES, and your SYSTEM for PERFORMANCE improvement.

Within your response, include answers to the following questions:

P.2a. Competitive Environment

(1)     What is your competitive position?

What are your relative size and growth in the health care industry or your markets served?

What are the numbers and types of competitors and KEY COLLABORATORS for your organization?

(2)     What are the principal factors that determine your success relative to your competitors and other organizations delivering similar HEALTH CARE SERVICES?

What are any KEY changes taking place that affect your competitive situation, including OPPORTUNITIES for INNOVATION and COLLABORATION, as appropriate?

(3)     What are your KEY available sources of COMPARATIVE and competitive data from within the health care industry?

What are your KEY available sources of COMPARATIVE data from outside the health care industry?

What limitations, if any, are there in your ability to obtain these data?

P.2b. Strategic Context

What are your KEY HEALTH CARE SERVICE, operational, and human resource STRATEGIC CHALLENGES and ADVANTAGES?

What are your KEY STRATEGIC CHALLENGES and ADVANTAGES associated with organizational SUSTAINABILITY?

P.2c. Performance Improvement System

What are the KEY elements of your PERFORMANCE improvement SYSTEM, including your evaluation, organizational LEARNING, and INNOVATION PROCESSES?

Notes:

N1. Principal factors (P.2a[2]) might include differentiators such as technology leadership, accessibility, health care and administrative support services offered, cost, INNOVATION rate, reputation for service delivery, and wait times for service.

N2. STRATEGIC CHALLENGES and ADVANTAGES (P.2b) might relate to technology, HEALTH CARE SERVICES, your operations, your PATIENT and STAKEHOLDER support, the health care industry, and people.

N3. PERFORMANCE improvement (P.2c) is an assessment dimension used in the SCORING SYSTEM to evaluate the maturity of organizational APPROACHES and DEPLOYMENT. This question is intended to help you and the Baldrige Examiners set an overall context for your APPROACH to PERFORMANCE improvement. APPROACHES to PERFORMANCE improvement that are compatible with the systems approach provided by the Baldrige framework might include applying Six Sigma methodology, implementing Plan-Do-Check-Act (PDCA) improvement cycles, or employing other PROCESS improvement and INNOVATION tools. A growing number of organizations have implemented specific PROCESSES for meeting GOALS in product and PROCESS INNOVATION.