Organizational Profile: P.2 Organizational Situation

Organizational Profile: P.2 Organizational Situation: 2012 Baldrige Health Care Criteria for Performance Excellence

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HC P.2

2012 Baldrige Health Care Criteria . . . now in two flavors

 Baldrige Health Care Criteria                   Baldrige Health Care Articulated Criteria 15P2

  Original                                   Articulated

2012 Baldrige ARTICULATED Health Care Criteria . . . now approved for use by more than 20 national quality awards

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P

Preface: Organizational Profile

 

P.1

Organizational Description

 

P.2

Organizational Situation

Category and Items

Point Values

1

Leadership

120

 

1.1

Senior Leadership

  70

 

1.2

Governance and Societal Responsibilities

  50

2

Strategic Planning

85

 

2.1

Strategy Development

  40

 

2.2

Strategy Implementation

  45

3

Customer Focus

85

 

3.1

Voice of the Customer

  45

 

3.2

Customer Engagement

  40

4

Measurement, Analysis, and Knowledge Management

90

 

4.1

Measurement, Analysis, and Improvement of Organizational Performance

  45

 

4.2

Management of Information, Knowledge, and Information Technology

  45

5

Workforce Focus

85

 

5.1

Workforce Environment

  40

 

5.2

Workforce Engagement

  45

6

Operations Focus

85

 

6.1

Work Systems

  45

 

6.2

Work Processes

  40

7

Results

450

 

7.1

Health Care and Process Outcomes

120

 

7.2

Customer-Focused Outcomes

  90

 

7.3

Workforce-Focused Outcomes

  80

 

7.4

Leadership and Governance Outcomes

  80

 

7.5

Financial and Market Outcomes

  80

 

 

TOTAL POINTS

1,000

 

Additions and deletions to the 2012 Health Care Criteria for this Item are highlighted in yellow at: P.2 Criteria Changes

 

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The Baldrige Health Care Criteria are built upon the following set of interrelated Core Values and Concepts:

BALDRIGE HEALTH CARE CORE VALUES

Core Values

 

 

Information provided on www.Baldrige21.com is not intended  to represent the views of the Baldrige Performance Excellence Program @ http://www.nist.gov/baldrige 

 

2012 Baldrige Health Care Criteria Organizational Profile - Organizational Situation