7.1 Product and Process Outcomes

7.1 Product and Process Outcomes: 2012 Baldrige Criteria for Performance Excellence

The Product Outcomes (100 pts. in 2010) were combined with the Process Effectiveness Outcomes (70 pts. in 2010) and the Strategy Effectiveness Outcomes (~15 pts. in 2010) but their total of 185 pts. was reduced 65 pts. to 120 pts. None of the Criteria questions changed significantly from 2010 but the number of points was reduced over 35%. Does this mean that Baldrige has learned that the validated edge of good management practice now decrees that product, process, and strategy effectiveness results are decidedly less important to improving competitiveness?

Click on the Criteria Navigator below to see all the additions and deletions - here at B21 and only here

P	Preface: Organizational Profile
	P.1	Organizational Description
	P.2	Organizational Situation
Category and Items			Point Values
1	Leadership		120
	1.1	Senior Leadership	70
	1.2	Governance and Societal Responsibilities	50
2	Strategic Planning		85
	2.1	Strategy Development	40
	2.2	Strategy Implementation	45
3	Customer Focus		85
	3.1	Voice of the Customer	45
	3.2	Customer Engagement	40
4	Measurement, Analysis, and Knowledge Management		90
	4.1	Measurement, Analysis, and Improvement of Organizational Performance	45
	4.2	Management of Information, Knowledge, and Information Technology	45
5	Workforce Focus		85
	5.1	Workforce Environment	40
	5.2	Workforce Engagement	45
6	Operations Focus		85
	6.1	Work Systems	45
	6.2	Work Processes	40
7	Results		450
	7.1	Product and Process Outcomes	120
	7.2	Customer-Focused Outcomes	90
	7.3	Workforce-Focused Outcomes	80
	7.4	Leadership and Governance Outcomes	80
	7.5	Financial and Market Outcomes	80
		TOTAL POINTS	1,000

Thank you for using and hopefully sharing the only truly integrated versions of the Baldrige Criteria. Paul Steel

2012 Baldrige Criteria Item 7.1 Product and Process Outcomes