Education: 6.2 Work Processes

6.2 Work Processes: 2012 Baldrige Education Criteria for Performance Excellence

2011 ED 6.2 Work Processes

Text additions to this Item of the 2012 Education Criteria are highlighted in yellow below

2011 ED 6.2 Additions

Deletions from the previous Education Criteria

Note: 31 unique Criteria questions and/or requirements have been deleted from the previous version of Item 6.2.

The following requirements in the introductory paragraph of the "WORK PROCESSES" Item have been deleted:

 

The following Criteria questions have been deleted from the "WORK PROCESSES" Item:

  1. "How do you implement your WORK PROCESSES to ensure that they meet design requirements?"

  2. "How do you manage your WORK PROCESSES to ensure that they meet design requirements?"

  3. "How is input from your WORKFORCE used in managing [WORK PROCESSES], as appropriate"?

  4. "How is input from your students used in managing [WORK PROCESSES], as appropriate"?

  5. "How is input from your STAKEHOLDERS used in managing [WORK PROCESSES], as appropriate"?

  6. "How is input from your suppliers used in managing [WORK PROCESSES], as appropriate"?

  7. "How is input from your PARTNERS used in managing [WORK PROCESSES], as appropriate"?

  8. "How is input from your COLLABORATORS used in managing [WORK PROCESSES], as appropriate"?

  9. "How do you prevent variability in the implementation of your WORK PROCESSES that may lead to variations in student LEARNING, as appropriate"?

  10. "How do you prevent variability in the implementation of your WORK PROCESSES that may lead to variations in student success, as appropriate"?

  11. "How do you prevent errors?"

  12. "How do you prevent rework?"

  13. "How do you improve your WORK PROCESSES to improve EDUCATIONAL PROGRAMS"?

  14. "How do you improve your WORK PROCESSES to improve EDUCATIONAL OFFERINGS"?

  15. "How do you improve your WORK PROCESSES to improve EDUCATIONAL SERVICES"?

  16. "How do you incorporate a measurement plan that makes EFFECTIVE use of FORMATIVE ASSESSMENT"?

  17. "How do you incorporate a measurement plan that makes EFFECTIVE use of SUMMATIVE ASSESSMENT"?

  18. "How do you incorporate the results of the organizational PERFORMANCE reviews discussed in response to Item 4.1 into the SYSTEMATIC evaluation of your WORK PROCESSES?"

  19. "How do you incorporate the results of the organizational PERFORMANCE reviews discussed in response to Item 4.1 into the SYSTEMATIC improvement of your WORK PROCESSES?"

  20. "How are WORK PROCESS improvements shared with other organizational units to drive organizational LEARNING?"

  21. "How are WORK PROCESS improvements shared with other organizational units to drive organizational INNOVATION"

  22. "How are WORK PROCESS improvements shared with other organizational PROCESSES to drive organizational LEARNING"?

  23. "How are WORK PROCESS improvements shared with other organizational PROCESSES to drive organizational INNOVATION?"

  24. "How are WORK PROCESS lessons learned  shared with other organizational units to drive organizational LEARNING?"

  25. "How are WORK PROCESS lessons learned  shared with other organizational units to drive organizational INNOVATION"

  26. "How are WORK PROCESS lessons learned  shared with other organizational PROCESSES to drive organizational LEARNING?

  27. "How are WORK PROCESS lessons learned  shared with other organizational PROCESSES to drive organizational INNOVATION?"

 

2012 Baldrige Education Criteria Navigator

Click on the Education Criteria Navigator below to see all the additions and deletions - here at B21 and only here

P

Preface: Organizational Profile

 

P.1

Organizational Description

 

P.2

Organizational Situation

Category and Items

Point Values

1

Leadership

120

 

1.1

Senior Leadership

  70

 

1.2

Governance and Societal Responsibilities

  50

2

Strategic Planning

85

 

2.1

Strategy Development

  40

 

2.2

Strategy Implementation

  45

3

Customer Focus

85

 

3.1

Voice of the Customer

  45

 

3.2

Customer Engagement

  40

4

Measurement, Analysis, and Knowledge Management

90

 

4.1

Measurement, Analysis, and Improvement of Organizational Performance

  45

 

4.2

Management of Information, Knowledge, and Information Technology

  45

5

Workforce Focus

85

 

5.1

Workforce Environment

  40

 

5.2

Workforce Engagement

  45

6

Operations Focus

85

 

6.1

Work Systems

  45

 

6.2

Work Processes

  40

7

Results

450

 

7.1

Student Learning and Process Outcomes

120

 

7.2

Customer-Focused Outcomes

  90

 

7.3

Workforce-Focused Outcomes

  80

 

7.4

Leadership and Governance Outcomes

  80

 

7.5

Budgetary, Financial and Market Outcomes

  80

 

 

TOTAL POINTS

1,000

Baldrige Education Criteria

 

2012 Baldrige Criteria Response Templates . . . accelerating excellence

Baldrige Criteria Response Template Mini

Baldrige Improvement Tools and Resources . . . from the most experienced source

(See more resources at: Baldrige Excellence Tools and Resources Home)

Essentials:

Criteria made more Practical

Core Values

Scoring System

Feedback Reports

All (40+)
Case Studies

Glossary of Terms

                         

Tools:

Criteria Templates

Winnersí Applications

OrgProfiler  

Guides to Improvement

Metrics - Benchmarks

Best Systems & Processes

                         

Core Competencies:

 

Accelerating Improvement

Training

Speaking - Presenting

Assessing

Site Visit Preparation

Aligning - Integrating

                         

Special Focus:

 

Baldrige Model

Education

Health Care

Public Sector

Private Sector

International

 
MISSION: Accelerating organizational improvement beyond the capabilities of all Business Excellence approaches combined . . . Paul Steel

 

BALDRIGE EDUCATION CORE VALUES

Core Values

 

 

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2012 Baldrige Education Criteria Item 6.2 Work Processes