7.4 Leadership and Governance Outcomes

7.4 Leadership and Governance Outcomes: 2012 Baldrige Education Criteria for Performance Excellence

Text additions to this Item of the 2012 Education Criteria are highlighted in yellow below

The following Criteria question has been deleted from the "LEADERSHIP and GOVERNANCE OUTCOMES" Item:

Baldrige apparently sees the new 7.4a[1] question related to communication and engagement of the workforce with the vision and values as significantly more important than the previous strategy effectiveness results which they replaced because the total number of points increased 10 points from 70 to 80 while other Criteria questions remained the same. This raises an interesting logic-related question because strategy effectiveness often includes workforce engagement as a subset metric.

Click on the Education Criteria Navigator below to see all the additions and deletions - here at B21 and only here

P	Preface: Organizational Profile
	P.1	Organizational Description
	P.2	Organizational Situation
Category and Items			Point Values
1	Leadership		120
	1.1	Senior Leadership	70
	1.2	Governance and Societal Responsibilities	50
2	Strategic Planning		85
	2.1	Strategy Development	40
	2.2	Strategy Implementation	45
3	Customer Focus		85
	3.1	Voice of the Customer	45
	3.2	Customer Engagement	40
4	Measurement, Analysis, and Knowledge Management		90
	4.1	Measurement, Analysis, and Improvement of Organizational Performance	45
	4.2	Management of Information, Knowledge, and Information Technology	45
5	Workforce Focus		85
	5.1	Workforce Environment	40
	5.2	Workforce Engagement	45
6	Operations Focus		85
	6.1	Work Systems	45
	6.2	Work Processes	40
7	Results		450
	7.1	Student Learning and Process Outcomes	120
	7.2	Customer-Focused Outcomes	90
	7.3	Workforce-Focused Outcomes	80
	7.4	Leadership and Governance Outcomes	80
	7.5	Budgetary, Financial and Market Outcomes	80
		TOTAL POINTS	1,000

2012 Baldrige Education Criteria Item 7.4 Leadership and Governance Outcomes