Baldrige Strategic Planning Performance Metrics

Hold the performance of your processes accountable to the process performance/effectiveness metrics commonly used by Baldrige winners and hundreds of other high-scoring organizations using the Baldrige Criteria. A sample of Strategic Planning-related Performance Metrics follows:

Best Practice and Baldrige Winner Strategic Planning  Key Performance Metrics (Sample)
  • Balanced scorecard performance measures related to strategy effectiveness
  • Shareholder/stakeholder confidence
  • Shareholder expectations met
  • Governing Board/Board of Directors’ perception of strategy appropriateness and effectivenessBoard of Directors/Governing Board acceptance of short- and longer-term directions
  • Strategic planning excellence recognition received (e.g., professional society awards)
  • Strategic objectives/goals attainment/fulfillment
  • Strategic objectives progress
  • Strategic action plan fulfillment
  • Strategic action plan progress
  • Strategic action plan effectiveness
  • Accuracy of strategic projections
  • Accuracy of strategic assumptions
  • Organizational goals and targets
  • Percent acceptance of process responsibilities by process responsible areas
  • Employee satisfaction/motivation resulting from a strategic action
  • Customer satisfaction/loyalty resulting from a strategic action
  • Internal user perception of timeliness of strategic objectives/action plans
  • Internal user perception of clarity of strategic direction
  • Internal user perception of action plans being stated in a format conducive for action
  • Internal user perception of strategy effectiveness
  • Shareholders’ perception of strategy appropriateness and effectiveness
  • Validity of strengths, weaknesses, opportunities, and threats (SWOT) analysis
  • Innovativeness of strategies
  • Success versus competitors
  • Planning process objectives supported by benchmarks/comparisons
  • Market/business intelligence accuracy
  • Short- and long-term length appropriateness
  • Strategy Development Process usage lessons learned
  • Board of Directors/Governing Body expectations met
  • Customer and market expectations (current and future) met
  • Strengths, weaknesses, opportunities, and threats (SWOT) analysis outputs
  • Residual risks determined from audits
  • Market risks
  • Comparisons/benchmarks of internal strategy development process to leading external strategy development processes
  • Supplier and partner capabilities
  • Human Resources capabilities and productivity
  • Information Technology capability to support strategic objectives
  • Stakeholder good corporate governance interests
  • The accumulated performance of performance measures related to the strategic action plans
  • Conformance audits of Strategic Planning Process

The Knowledge Sources and Performance Metrics in the DEMO above are representative of what is included in the actual Baldrige Excellence Template. Each process has a separate set of Performance Metrics.