Baldrige Customer Satisfaction Results Chart Tool

Results account for 45% of the total Baldrige score. Baldrige Examiners carefully evaluate your improvement trends and how well you compare to other organizations (e.g., competitors, industry averages, Baldrige winners).

This Baldrige Results Charts Presentation Tool provides an easy to use template that automatically plots all of your results charts--you only need to input the data. Below is an example of a Results Chart and its Data Table. Simply replacing the information in the Data Table automatically updates the Results Chart (Note: This capability has been deactivated in this DEMO). The size of the Results Chart and its text are also designed to automatically fit into one column of the standard Baldrige Application format.

Figure 7.2-_: Customer Satisfaction                        

       
 

 

Results Chart Data Table
(Favorable Trend is Up)

 

 
Year Benchmark Your Organization Best Competitor National Average
2001 90 82 84 80
2002 90 82 84 81
2003 91 83 85 82
2004 90 85 86 82
2005 91 87 87 83
2006 92 88 87 82
 

Insert your data above

  

Want to know what results performance measures the Baldrige winners and other higher-scoring organizations use to track their performance? Our software provides a complete list is provided for every Baldrige Results Items and segregated by Business (Manufacturing, Service, and Small), Education, Health Care, and Not-For-Profit organizations in the actual software. Click here to see an example of the performance metrics and knowledge sources the world's best organizations use to operate and track the performance of their Strategy Development Process Performance Metrics and Knowledge Sources.