Baldrige Key Processes Response Table
The Baldrige Criteria questions often ask for many types of information related to the same subject. One way to effectively respond is by using a table. Our software provides several table response models to ensure that you effectively answer all of the Criteria questions. Below is the Key Processes Table that responds directly to many of the Criteria questions in Category 6 (Process Management).
You can also click on the blue underlined integration hyperlinks in the table to view and update other related tables and performance results charts. The more integrated your Criteria responses are to other tables, results charts and processes, the higher your score will be. Our Baldrige Excellence Templates do the hard part (the integration) for you automatically.
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Figure 6.1a-4: Key Value Creation Processes and Performance Requirements |
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Key Processes |
Key In-Process Measures/Indicators
(I = In-Process Measure
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Related Results (Figures) |
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Business Acquisition |
Operations |
Sales |
Innovation |
Knowledge Management |
Testing |
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Financial Performance |
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X |
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I/O |
Labor Costs |
5% Reduction |
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I/O |
Equipment Costs |
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Productivity |
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O |
Units per Employee |
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I/O |
Cycle Time |
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Service/Product Quality |
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I |
In-Process Inspection |
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I/O |
Defect Rate |
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Supplier Management |
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O |
On-Time Delivery |
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O |
Responsiveness |
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