Paul Steel

Organizational Improvement Resource to the World

Paul is President of Total Quality Inc. (TQI) which he founded in 1991 and he is honored to have the longest service period on the Baldrige Board of Examiners


Longest Baldrige Board of Examiners member service; only member to serve as Senior Examiner in 3 decades

7 years working directly with Quality Gurus: Dr. Edwards Deming and Dr. Armand Feigenbaum and others

Juror, assessor, trainer, founder, board member and/or adviser to most major national quality award programs

Worked with/recognized by Office of the Prime Minister or President in 8 countries including US, Asia and Middle East

Approximately 2,000 national award assessors (including Baldrige) trained in several countries

Work History:

Total Quality Inc.:

Founder, President and consultant – 1991 to present

Ford Motor Co.:

Manager Supplier Quality Management (10,000 suppliers), Warranty, and Reliability


Corporate Quality Director, Paccar includes – Peterbilt, DAF Europe, Kenworth

General Systems Co.

Integrated Management Systems Engineer (Consultant) for Quality Guru Dr. Armand Feigenbaum


Masters degrees in Business and Engineering


Adjunct Professor

Quality, Productivity, and Process Management, Seattle Pacific University

Guest Lecturer

Graduate Business School of Economics, University of Chile, Santiago;

Graduate and Undergraduate Schools, Universitas Pelita Harapan, Jakarta


1,000+ seminars, workshops, assessment training sessions in 30+ countries

Approximately 2,000 national assessors trained including US Baldrige Examiners in several countries


Penn State University; Fiji National University; Henry Ford Community College


Senior Member American Society for Quality (ASQ) – since 1979

Global Performance Excellence Award (GPEA) – Executive Committee Member

Asian Pacific Quality Organization (APQO) – President's Award recipient & Lead Assessor

His Highness Mohammed Bin Rashid Al Maktoum Dubai Business Award – Juror, advisor, presenter, trainer since 2010

Asian Productivity Organization (APO Tokyo) – Technical Expert – since 2004

Accenture Best Practices Award Judge (previous)

Singapore Quality and Innovation Awards – International Assessor 3 times since 2008

KPMG ISO Registrar Technical Advisory Committee Member (previous)

Board Director – Global Indian International School Centre for Educational Excellence (previous)

Washington State Quality Award (WSQA) - Founder, Judge, Trainer, Board of Directors (off/on 20+ years)

Sample of Clients:

National Governments

Indonesia, Malaysia, United Arab Emirates, Thailand, New Zealand, Singapore, Iran, Brunei Darussalam, Fiji, Bahrain, Chile, United States . . .

Public Sector

NASA, Dubai Chamber of Commerce, PTT PLC Thailand, US Dept. of Energy, Alaska Department of Labor, PT TELKOM Indonesia, New Zealand Dept. of Inland Revenue . . .

Private Sector – Service

Lopez Group – Philippines, Air New Zealand, Union Pacific RR, Telecom Malaysia, Batelco, Bahrain, American Express, Telecom New Zealand, Vodafone, Agility Logistics Kuwait . . .

Private Sector – Manufacturing

Xerox of Europe, Tata India, Boeing, Lopez Group – Philippines, Pirelli – Brasil, Italy, Alfa Romeo-Fiat, 3M, IBM (US, Europe), Cummins (No., So. America), Guentner - (Hungary, Germany),  Ricoh – Japan . . .

Health Care

Premier, Inc., Bronson Healthcare, SSH Healthcare Saudi Arabia, Association of Private Hospitals of Malaysia, International Society for Quality in Health Care . . .


US Army Management Staff College, Bahrain Polytechnic, Global Indian International School, University Teknologi Mara, Malaysia, Webster University, Singapore Ministry of Education, Fiji National University . . .

Core Competencies:


Assessed management systems of 1,000+ organizations in 35+ countries;

Invited to assess 35+ national quality/excellence award winners since 2007


1,000+ seminars, workshops, assessment training sessions in 30+ countries with 20,000+ participants, 1,000+ CEOs/organization leaders trained

Approximately 2,000 national award assessors trained in several countries


Keynote speaker, conference and in-house presenter with a direct and practical style

Improvement Acceleration

Collaborative development and implementation of integrated processes and systems as learned from the master: Dr. Armand Feigenbaum

Paul Steel

Paul Steel

President, Total Quality Inc.


Mobile: +1 425 444 4386

Quality Gurus Summit Photo  

My work involved all but one of the quality gurus shown below. Click on photo for the answer.

Quality Gurus 2

Quality Gurus Summit - but, another equally important quality guru I have worked with is not shown. Click on photo to learn who he is.

Special thank you to the Juran family for surprising me with this treasured photo.


APO (Asian Productivity Organization) Quality Awards for Practitioners Workshop with 17 Asian Nations Represented

APO Quality Awards Workshop - Paul Steel

Honored  to serve as APO Technical Expert to this multinational Quality Award Program (Bangkok) with representatives from 17 national Asian quality awards

Baldrige-based improvement accelerated and made practical from the most experienced source



Criteria User Guide


Baldrige Model Framework

  Best Systems & Processes  

All 46
Case Studies


Breaking BADrige




 Winners’ Applications


Innovation Winners

  International Winners  

Guides to Improvement


Site Visit Preparation

Core Services:


Application Development


Training, Workshops


Seminars, Speaking, Presenting


Interview Assessment -Best Option


One Stop Consulting Services


Special Focus:


Baldrige International (30+ countries)




Health Care


Nonprofit & Public Sector


Business - Private Sector


Baldrige Store:

All 2016 Guides Bundle

Guide to a Well-Written Application

Site Visit Preparation Guide

Guide to Effectively Presenting Results

Metrics - Benchmarks

Paul Steel

MISSION: Accelerating the total organizational improvement rate beyond the capabilities of all Business Excellence approaches combined. Paul



Paul Steel - Improvement Consultant to the World