Paul Steel

Organizational Improvement Resource to the World

Paul is President of Total Quality Inc. (TQI) which he founded in 1991 and he is honored to have the longest service period on the Baldrige Board of Examiners

Distinctions:	Longest Baldrige Board of Examiners member service; only member to serve as Senior Examiner in 3 decades
	7 years working directly with Quality Gurus: Dr. Edwards Deming and Dr. Armand Feigenbaum and others
	Juror, assessor, trainer, founder, board member and/or adviser to most major national quality award programs
	Worked with/recognized by Office of the Prime Minister or President in 8 countries including US, Asia and Middle East
	Approximately 2,000 national award assessors (including Baldrige) trained in several countries
Work History:	Total Quality Inc.:		Founder, President and consultant – 1991 to present
	Ford Motor Co.:		Manager Supplier Quality Management (10,000 suppliers), Warranty, and Reliability
	Paccar:		Corporate Quality Director, Paccar includes – Peterbilt, DAF Europe, Kenworth
	General Systems Co.		Integrated Management Systems Engineer (Consultant) for Quality Guru Dr. Armand Feigenbaum
Education:	Masters degrees in Business and Engineering
Educator:	Adjunct Professor		Quality, Productivity, and Process Management, Seattle Pacific University
	Guest Lecturer		Graduate Business School of Economics, University of Chile, Santiago; Graduate and Undergraduate Schools, Universitas Pelita Harapan, Jakarta
	Trainer		1,000+ seminars, workshops, assessment training sessions in 30+ countries Approximately 2,000 national assessors trained including US Baldrige Examiners in several countries
	Instructor		Penn State University; Fiji National University; Henry Ford Community College
Professional:	Senior Member American Society for Quality (ASQ) – since 1979
	Global Performance Excellence Award (GPEA) – Executive Committee Member
	Asian Pacific Quality Organization (APQO) – President's Award recipient & Lead Assessor
	His Highness Mohammed Bin Rashid Al Maktoum Dubai Business Award – Juror, advisor, presenter, trainer since 2010
	Asian Productivity Organization (APO Tokyo) – Technical Expert – since 2004
	Accenture Best Practices Award Judge (previous)
	Singapore Quality and Innovation Awards – International Assessor 3 times since 2008
	KPMG ISO Registrar Technical Advisory Committee Member (previous)
	Board Director – Global Indian International School Centre for Educational Excellence (previous)
	Washington State Quality Award (WSQA) - Founder, Judge, Trainer, Board of Directors (off/on 20+ years)
Sample of Clients:	National Governments			Indonesia, Malaysia, United Arab Emirates, Thailand, New Zealand, Singapore, Iran, Brunei Darussalam, Fiji, Bahrain, Chile, United States . . .
	Public Sector			NASA, Dubai Chamber of Commerce, PTT PLC Thailand, US Dept. of Energy, Alaska Department of Labor, PT TELKOM Indonesia, New Zealand Dept. of Inland Revenue . . .
	Private Sector – Service			Lopez Group – Philippines, Air New Zealand, Union Pacific RR, Telecom Malaysia, Batelco, Bahrain, American Express, Telecom New Zealand, Vodafone, Agility Logistics Kuwait . . .
	Private Sector – Manufacturing			Xerox of Europe, Tata India, Boeing, Lopez Group – Philippines, Pirelli – Brasil, Italy, Alfa Romeo-Fiat, 3M, IBM (US, Europe), Cummins (No., So. America), Guentner - (Hungary, Germany), Ricoh – Japan . . .
	Health Care			Premier, Inc., Bronson Healthcare, SSH Healthcare Saudi Arabia, Association of Private Hospitals of Malaysia, International Society for Quality in Health Care . . .
	Education			US Army Management Staff College, Bahrain Polytechnic, Global Indian International School, University Teknologi Mara, Malaysia, Webster University, Singapore Ministry of Education, Fiji National University . . .
Core Competencies:		Assessment		Assessed management systems of 1,000+ organizations in 35+ countries; Invited to assess 35+ national quality/excellence award winners since 2007
		Training		1,000+ seminars, workshops, assessment training sessions in 30+ countries with 20,000+ participants, 1,000+ CEOs/organization leaders trained Approximately 2,000 national award assessors trained in several countries
		Presenter		Keynote speaker, conference and in-house presenter with a direct and practical style
		Improvement Acceleration		Collaborative development and implementation of integrated processes and systems as learned from the master: Dr. Armand Feigenbaum
	Paul Steel
	President, Total Quality Inc.
	Email: [email protected]
	Mobile: +1 425 444 4386

Quality Gurus Summit Photo

My work involved all but one of the quality gurus shown below. Click on photo for the answer.

Quality Gurus Summit - but, another equally important quality guru I have worked with is not shown. Click on photo to learn who he is.

Special thank you to the Juran family for surprising me with this treasured photo.

APO (Asian Productivity Organization) Quality Awards for Practitioners Workshop with 17 Asian Nations Represented

Honored to serve as APO Technical Expert to this multinational Quality Award Program (Bangkok) with representatives from 17 national Asian quality awards

Baldrige-based improvement accelerated and made practical from the most experienced source

Essentials:	*Criteria User Guide*	*Baldrige Model Framework*	*Best Systems* & *Processes*	All 46 Case Studies	*Breaking BADrige*

Tools:	Winners’ Applications	Innovation Winners	*International Winners*	*Guides to Improvement*	*Site Visit Preparation*

Core Services:	*Application Development*	Training, Workshops	*Seminars, Speaking, Presenting*	Interview Assessment -Best Option	*One Stop Consulting Services*

Special Focus:	Baldrige International (30+ countries)	*Education*	*Health Care*	*Nonprofit & Public Sector*	*Business - Private Sector*

Baldrige Store:	*All 2016 Guides Bundle*	Guide to a Well-Written Application	Site Visit Preparation Guide	Guide to Effectively Presenting Results	*Metrics* - *Benchmarks*

MISSION: Accelerating the total organizational improvement rate beyond the capabilities of all Business Excellence approaches combined. Paul

Paul Steel - Improvement Consultant to the World